Emergency Communications Testing Platform

The City of Raleigh is seeking a software platform for pre-employment and promotional testing of emergency communications personnel, including validated assessments, reporting, remote testing, implementation, and support.

City of Raleigh > Emergency Communications Center


General
Open (open)
274-ECC-FY2027-001
Nov 13, 2026 10:00 PM
Oct 16, 2026 12:12 PM
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
daniel.ponder@raleighnc.gov
Submission Instructions
Mail
City of Raleigh, ATTN: Daniel Ponder, 2310 Westinghouse Blvd, Raleigh, NC 27604
Description

The City of Raleigh is soliciting proposals for a comprehensive software platform to conduct pre-employment and promotional testing for Emergency Communications Center personnel and Public Safety Telecommunicator candidates. Required capabilities include assessments of map reading and spatial orientation, reading comprehension, typing speed and accuracy, computerized data entry, multitasking, decision-making and judgment, oral comprehension, cross-referencing, basic mathematics, critical thinking, and memory recall. Optional capabilities include written and oral communication, leadership and coaching, performance in stressful environments, and strategic decision-making. The platform must support configurable assessments, validated and evidence-based testing aligned with EEOC guidance, ADA accommodations, automated scoring and reporting, secure U.S.-based data storage for cloud systems, remote testing with an optional proctoring feature, administrator onboarding and training, technical support, and updated assessment modules. Proposals must include module descriptions, validation and scoring documentation, sample reports and dashboards, three customer references, an implementation timeline, and a training plan.

Classification Codes
NAICS541380Testing Laboratories and Services
PSCU002Personnel Testing
Smart Codes
pre-employment testing softwareemergency communications assessmentsemployee skills testing
Specifications
Supply & Service
Timeline
Oct 16, 2026-RFP Issue Date
Oct 30, 2026 09:00 PM-Deadline for Written Questions
Nov 6, 2026-City Response to Questions
Nov 13, 2026 10:00 PM-Proposal Due Date
Nov 20, 2026 10:00 PM-Reference Questionnaires Due
Dec 1, 2026-Selection Announced
Requirements
Required
  • Commercial General Liability — $1,000,000.00
  • Automobile Liability — $1,000,000.00
  • Workers' Compensation and Employers' Liability
  • Professional Liability — $1,000,000.00
Required
  • Minimum 3 references
  • Within the last 3 years
  • Client point of contact required for each reference
Documents
TitleDate Posted
PreEmploymentRFP.pdfOct 16, 2026 12:36 PM
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