Computer Aided Dispatch (CAD) System Replacement Project

The Town of Cary is seeking proposals for a Computer Aided Dispatch (CAD) system replacement to support 9-1-1 call processing and regional interoperability for Cary, Morrisville, and Apex first responders.

Town of Cary > Police Department


General
Open
354-PD27-07
Oct 09, 2026 06:00 PM
Aug 10, 2026 04:34 PM
5 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
carolyn.hemming@carync.gov
Submission Instructions
Description

The Town of Cary is seeking proposals from qualified vendors for a replacement Computer Aided Dispatch (CAD) system supporting Cary 9-1-1 and regional first responder partners in Cary, Morrisville, and Apex. The solution must support 9-1-1 call processing, unified multi-agency dispatch, mobile CAD, CAD-to-CAD interoperability, AVL integration, mapping, reporting and analytics, high availability, secure remote access, and integrations with specified public safety, records-management, telephony, radio, GIS, paging, and emergency-response systems. The selected vendor will provide project management, design and configuration, on-site implementation in Cary, training, data and interface work, and ongoing support and maintenance. The contract has an initial five-year term with up to two additional one-year extensions. Vendors must demonstrate a fully operational solution deployed at comparable public safety agencies and submit five qualifying references with case studies, financial qualifications, technical and functional compliance responses, and a fixed-price cost proposal. The submission deadline was extended by Addendum No. 2 to October 9, 2026, at 2:00 p.m. Eastern Time.

Classification Codes
NAICS541512Computer Systems Design Services
PSCAB15CRIME PREVENTION AND CONTROL - OPERATIONAL SYSTEMS DEVELOPMENT
Smart Codes
computer aided dispatch systempublic safety softwareemergency call management
Specifications
Supply & Service
No
Timeline
Aug 10, 2026-Posted Date
Aug 19, 2026-Questions Due Date
Sep 4, 2026-Town Responses to Questions
Oct 09, 2026 06:00 PM-Proposal Submission Deadline
Requirements
Required
  • General Liability — $1,000,000.00
  • Workers Compensation
  • Commercial Automobile Liability — $1,000,000.00
  • Professional Liability — $1,000,000.00
  • Cyber Liability — $2,000,000.00
Required
  • Minimum 5 references
  • Within the last 5 years
  • Client point of contact required for each reference
Yes
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