Contract Lifecycle Management System
North Carolina > Department of Health and Human Services > Division of Health Benefits
Original Solicitation Links
Contact
Submission Instructions
Description
The North Carolina Department of Health and Human Services, Division of Health Benefits, seeks a comprehensive, secure, cloud-based Contract Lifecycle Management System to manage Medicaid-related contracts from intake and development through negotiation, execution, amendments, renewals, monitoring, and closeout. Required capabilities include role-based access, workflow automation, document collaboration and version control, centralized repository functions, milestone notifications, vendor performance monitoring, KPI and SLA tracking, compliance and risk analysis, reporting, analytics, and audit trails. The solution must support high-risk data and comply with North Carolina privacy, security, accessibility, and enterprise architecture standards. It must integrate with Microsoft 365, SharePoint, Adobe or an equivalent platform, and DocuSign; ServiceNow and the North Carolina Financial System integrations are optional. The scope includes implementation and configuration, data migration, integration support, testing, training, documentation, ongoing technical support, software maintenance, cloud hosting, and disaster recovery and business continuity capabilities. Vendors must submit the required technical, management, cost, security, privacy, financial, past-performance, continuity, recovery, architectural, and completed attachment materials. At least three similar client references are required, including at least one State Medicaid program or healthcare organization reference.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers Compensation
- Employer's Liability — $500,000.00
- Commercial General Liability — $2,000,000.00
- Automobile Liability — $500,000.00
- Uninsured/Underinsured Motorist — $500,000.00
- Medical Payments — $5,000.00
- Minimum 3 references
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| rfp0819267 | Aug 19, 2026 10:43 AM |
| Attachment H - Past Performance Questionnaire 30-2025-037-DHB.pdf | Aug 19, 2026 10:43 AM |
| NCDHHS CLMS RFP 30-2025-037-DHB_Addendum 1.pdf | Sep 25, 2026 03:35 PM |
| NCDHHS CLMS RFP 30-2025-037-DHB_Addendum 2.pdf | Oct 12, 2026 10:35 AM |
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