Community Service Agency Case Management Software
Hidalgo County > Purchasing Department > Community Service Agency
Original Solicitation Links
26-0480-09-18-03
]case management software for hidalgo county community service agency
Contact
Submission Instructions
or
Description
Hidalgo County Community Service Agency seeks a qualified vendor to provide a secure, configurable, cloud-based customer and case management solution. The scope includes software licenses for at least 40 users; configuration and implementation; data assessment, cleansing, migration, reconciliation, and validation; integrations; testing; training; documentation; hosting; maintenance; help-desk support; and ongoing service-level management. The system must support bilingual English- and Spanish-language application intake, client and household records, eligibility and benefit administration, referrals, service authorizations, document management, communications by email and SMS, reporting and analytics, auditability, role-based access, multifactor authentication, encryption, backups, disaster recovery, data portability, and applicable privacy and regulatory requirements. Vendors must describe their implementation approach, qualifications, comparable experience, references, pricing, subcontractors, hosting providers, and third-party components.
Classification Codes
Smart Codes
Specifications
Timeline
Join ZoomRequirements
- Comprehensive General Liability — $500,000.00
- Automobile Liability — $500,000.00
- Uninsured/Underinsured Motorist — $500,000.00
- Workers Compensation
- Minimum 4 references
- Within the last 2 years
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| C - Insurance Requirements (Goods and Services) | Aug 04, 2026 11:27 AM |
| K - Draft Agreement | Aug 11, 2026 02:00 PM |
| A - Requirements and Specifications | Aug 11, 2026 01:59 PM |
| H - 2 CFR 200 | Aug 04, 2026 11:27 AM |
| J - Proposer's Affidavit | Aug 04, 2026 11:27 AM |
| M - Reference Form | Aug 04, 2026 11:27 AM |
| E - HUB Declaration | Aug 04, 2026 11:27 AM |
| F - Certification Regarding Debarment | Aug 04, 2026 11:27 AM |
| L - Deficiencies and Deviations Form | Aug 04, 2026 11:27 AM |
| G - Title VI Appendices | Aug 04, 2026 11:27 AM |
| Case_Management_Software_for_Hidalgo_County_Community_Service_Agency.pdf | Sep 05, 2026 06:00 AM |
| I - FHWA 1273_10-23-2023 Rev | Aug 04, 2026 11:27 AM |
| D - COI Questionnaire | Aug 04, 2026 11:27 AM |
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