Rides for Wellness Scheduling Software

Salt Lake County Aging and Adult Services is seeking a vendor-hosted, preferably web-based transportation scheduling software solution for its Rides for Wellness program, including implementation, data conversion, training, support, and ongoing maintenance.

Frederick County > Division of Aging and Independence


General
Open (open)
SLCo AGS133512 RFP
Oct 07, 2026 07:00 PM
Sep 16, 2026 09:30 PM
2 years base + 4 × 2 years options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Submission Instructions
Description

Salt Lake County Aging and Adult Services is soliciting proposals for vendor-hosted transportation scheduling software to support its Rides for Wellness program, which provides medical transportation to adults age 60 and older. The program operates 25 vehicles and provides approximately 3,000 monthly rides, with anticipated users including administrative staff, dispatchers, reservationists, and drivers using tablets. The proposed solution must address extensive functional and technical requirements, including reservation and fleet management, driver and dispatcher communication, GPS and mapping, automated ride optimization, manifests and reporting, role-based access, data retention, HIPAA and privacy compliance, encryption, integrations, backups, disaster recovery, and web hosting. The scope also includes implementation, data conversion, training, project management, technical support, maintenance, and upgrades. The initial agreement term is two years with four two-year renewal periods. Proposers must demonstrate at least five years of experience providing transportation scheduling software and submit program, pricing, and optional supplemental attachment PDFs through the online solicitation system.

Classification Codes
NAICS541511Custom Computer Programming Services
PSCDA10Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
Smart Codes
transportation scheduling softwareweb hosted softwaresoftware implementation services
Specifications
Supply & Service
Timeline
Sep 16, 2026 09:30 PM-Open Date
Sep 23, 2026 04:30 PM-Pre-Proposal WebEx Meeting (optional)
Interested proposers must contact Michael Emery, Jr. at MEmery@saltlakecounty.gov to request the WebEx meeting information.
Sep 30, 2026 07:00 PM-Questions Due Date
Oct 07, 2026 07:00 PM-Proposal Due Date
Oct 21, 2026-Proposer Interviews, If Needed
Requirements
Required
  • Workers' Compensation
  • Employers' Liability — $1,000,000.00
  • Commercial General Liability — $500,000.00
  • Commercial Automobile Liability — $500,000.00
  • Errors and Omissions — $1,000,000.00
  • Cyber Liability and Technology Errors and Omissions — $1,000,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
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