SkillBridge Client Support Technician Services

The California Department of State Hospitals is seeking Client Support Technicians through the SkillBridge Program to provide technology support across six hospital locations under a time-and-materials agreement.

California > Department of State Hospitals


General
Open
0000040601
Oct 24, 2026 12:00 AM
Oct 13, 2026 02:14 PM
$1,500,000.00
1 year 8 months base + 1 × 1 year option
Small BusinessSmall BusinessVeteran-Owned Business
Request for Quote/Qualifications (RFQ)
State
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Original Solicitation Links
Contact
tammy.karas@dsh.ca.gov
+18056004031
10333 El Camino Real, Atascadero, CA, USA
Description

The California Department of State Hospitals is seeking a contractor to provide Client Support Technicians through the SkillBridge Program. Technicians will support the Technology Services Division across six locations by maintaining, configuring, testing, documenting, and repairing desktops, laptops, mobile computers, printers, phones, peripherals, audio/visual equipment, and related software; responding to service desk calls and tickets; coordinating warranty repairs; tracking assets; supporting electronic health record access and peripherals; replacing personal duress alarm tags; and managing user accounts and access rights through Active Directory and ServiceNow. The work may be performed remotely or in person depending on operational needs, with travel to DSH facilities as required. Individual SkillBridge assignments must last at least 90 days and no more than 180 days. The agreement is scheduled to run from November 1, 2026, or final execution if later, through June 30, 2028, with one optional one-year extension. The stated total agreement cost is $1,500,000, and pricing is based on hourly rates for Client Support Technicians under a time-and-materials arrangement. Contractors must complete background checks and onboarding requirements, comply with facility safety, privacy, security, and infection-control requirements, and provide weekly status reports, monthly invoices, and monthly budget burn reports.

Classification Codes
NAICS541512Computer Systems Design Services
PSCDE01Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy).
Smart Codes
it help desk supportdesktop hardware supporttechnical staffing services
Specifications
Service
Timeline
Oct 9, 2026-Published Date
Oct 24, 2026-RFQ Due Date
Requirements
Yes
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