Workers’ Compensation and Injured-on-Duty Claims Administration

The City of Worcester is seeking a third-party administrator to provide workers’ compensation and injured-on-duty claims administration, case management, loss control, reporting, and related compliance services.

City of Worcester > Purchasing Division


General
Open
CR-8812-W7
Oct 14, 2026 02:00 PM
Sep 11, 2026 12:00 AM
2 years base + 1 × 1 year option
Minority-Owned BusinessWoman-Owned Business
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
gagliastroc@worcesterma.gov
+15087991224
455 Main Street, Worcester, MA, USA
Submission Instructions
Mail
Purchasing Agent, City of Worcester, City Hall, 455 Main Street, Room 201, Worcester, MA 01608
Description

The City of Worcester is soliciting proposals from qualified third-party administrators to manage its workers’ compensation and injured-on-duty claims for approximately 6,753 city employees and 893 public safety employees. The scope includes processing existing and future claims through closure, claims investigation and adjustment, medical and indemnity payment processing, reserve management, medical provider coordination, utilization review, nurse case management when approved, independent medical examinations, settlement recommendations, litigation support, loss control, and compliance with Massachusetts General Laws Chapters 152 and 41. The contractor must provide secure online claim-file access, monthly loss runs and experience reports, quarterly reviews of open cases, fiscal-year expense tracking, records retention and transfer, daily availability of a designated senior injured-on-duty claims adjuster, and a backup adjuster. Proposers must demonstrate at least 10 years of relevant experience, four current Massachusetts municipal accounts with public employers having at least 500 employees, audited financial statements for three years, and detailed municipal references and organizational information. Pricing must be submitted separately using both flat annual-fee and per-case pricing methods, including disclosure of supplemental-service costs.

Classification Codes
NAICS524291Claims Adjusting
PSCAL26INCOME MAINTENANCE - MANAGEMENT AND SUPPORT
Smart Codes
workers compensation administrationclaims case managementloss control services
Specifications
Service Only
Timeline
Sep 11, 2026-Issuance Date
Oct 14, 2026 02:00 PM-Proposal Submission Deadline
Nov 1, 2026-Contract Start Date
Oct 31, 2028-Initial Contract End Date
Requirements
Required
  • Public Liability — $1,000,000.00
  • Property Damage — $1,000,000.00
  • Workers’ Compensation
Required
  • Minimum 4 references
  • Within the last 5 years
  • Client point of contact required for each reference
No
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