Incarcerated Persons Mail Scanning Solution

The California Department of Corrections and Rehabilitation is seeking one contractor to provide a statewide offsite incarcerated-persons mail scanning, digitization, secure digital delivery, and related technology operations solution.

California > Department of Corrections and Rehabilitation > Enterprise Information Services


General
Open
C5612999
Sep 18, 2026 12:00 PM
Aug 20, 2026 11:00 PM
3 years 3 months base + 2 × 1 year options
Request for Proposal (RFP)
State
Ask AI about this solicitation
Original Solicitation Links
Contacts
faith.deleon@cdcr.ca.gov
+19164904730
1960 Birkmont Drive, Rancho Cordova, CA, USA

maleka.quettawala@cdcr.ca.gov
+19164904738
1940 Birkmont Drive, Rancho Cordova, CA, USA
Submission Instructions
Description

The California Department of Corrections and Rehabilitation seeks one contractor to implement and operate a secure, contractor-owned offsite facility within the United States for receiving, screening, scanning, digitizing, retaining, routing, and disposing of incoming First-Class Mail addressed to incarcerated persons. The solution must provide at least 300-DPI scanning of envelopes and contents, OCR, configurable classification and routing, contraband and exception workflows, digital delivery to existing Securus NextGen Android tablets and kiosks, print-request support, investigative review, audit logging, reporting, secure hosting, backups, encryption, access controls, and integration with CDCR systems including SOMS/PINS. The contractor must also provide and maintain printers, paper, toner, and onsite maintenance at participating institutions, with at least one full-color and black-and-white printer per institution. The contractor must provide all labor, equipment, software, infrastructure, facilities, training, maintenance, and operational services. Requirements include processing approximately 11,600 monthly mail pieces during the Richard J. Donovan Correctional Facility proof of concept and approximately 465,000 monthly pieces statewide; a three-calendar-day processing and routing target; 90-day physical retention; at least two years of digital retention; 24/7/365 customer support; virtual training; statewide scalability; and transition-out support. Mandatory qualifications include experience implementing the solution for at least three departments of corrections and at least three years of digitizing and delivering incarcerated mail to personally assigned communication tablets. Addendum 1 corrected and replaced the Exhibit A-3 Technical Requirements Matrix, clarified integration, printing, exception handling, training, reference, and pricing requirements, and left the proposal deadline unchanged.

Classification Codes
NAICS561410Document Preparation Services
PSCD312ADP Optical Scanning Services
Smart Codes
mail scanning servicesdocument digitization servicessecure cloud hosting
Specifications
Supply & Service
Timeline
Aug 20, 2026-Published Date
Aug 31, 2026-Questions Due Date
Sep 4, 2026-Response to Questions
Sep 18, 2026-Proposal Due Date
Sep 21, 2026-RFP Evaluations
Sep 28, 2026-Demonstrations/Interviews (optional)
CDCR may request demonstrations or interviews at its discretion; they are not guaranteed. If conducted, CDCR will provide approximately one week's advance notice.
Sep 30, 2026-RFP Cost Opening
Oct 2, 2026-Notice of Intent to Award
Oct 12, 2026-Award of Agreement
Oct 19, 2026-Proposed Agreement Start Date
Requirements
Required
  • Liability insurance — $1,000,000.00
  • Workers' Compensation
Required
  • Minimum 3 references
  • Client point of contact required for each reference
No
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