Computer-Aided Dispatch Software and Implementation Services
Great Lakes Water Authority
Original Solicitation Links
RFP-US.254027
]computer aided dispatch (cad) solution
REQ - 0010583
]computer aided dispatch (cad) solution
Contact
Submission Instructions
Description
The Great Lakes Water Authority is seeking proposals for a cloud-hosted, commercial off-the-shelf Software-as-a-Service computer-aided dispatch solution supporting its Security & Integrity operations. The system must provide call management, workflows, communications, analytics, configuration, integrations, mobile and web access, security controls, data governance, and product demonstrations. The proposed solution must have operated as SaaS for at least 10 organizations for 24 months or longer, and the proposer must demonstrate five comparable projects, including at least three SaaS projects completed within the past five years. The scope includes implementation planning, configuration, integration, testing, data security, training, deployment, post-go-live support, ongoing maintenance, upgrades, and service-level support. Responses must address the IT security questionnaire, technology and strategic requirements, minimum qualifications, vendor certifications, subcontractors, proposed solution and implementation plan, experience and project team, and system requirements. The contract documents provide for a three-year initial term with one two-year renewal option, subject to completion of the final contract terms.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Workers' Compensation
- Employers' Liability — $1,000,000.00
- Commercial General Liability — $1,000,000.00
- Automobile Liability — $1,000,000.00
- Umbrella/Excess Liability — $4,000,000.00
- Professional Liability Tech (Errors and Omissions) — $3,000,000.00
- Cyber Liability — $2,000,000.00
- Minimum 3 references
- Within the last 5 years
- Client point of contact required for each reference
Documents
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