Remote Support Tool
Aurora Public Schools
Original Solicitation Links
Contact
Submission Instructions
Description
Aurora Public Schools is conducting a Request for Information for a secure remote-support software solution for its IT technicians. The preferred solution is an existing, generally available, cloud-hosted SaaS product; no new hardware is expected. The platform must support remote connections to district Windows devices and deployment and updates through Microsoft Intune. Required security and functionality include integration with Microsoft Entra ID and Google or RapidIdentity for SSO, MFA, Conditional Access, and security-group-based access; compatibility with Arctic Wolf/Cylance endpoint-security policies; audit logs suitable for Arctic Wolf SOC monitoring; role-based permissions; end-user session consent; session recording; and full audit logging. Responses should include a company capabilities fact sheet, system features and functionality, and a vendor point of contact. Responses may not exceed 10 pages, and vendors must include a VPAT link for applicable information and communication technology products. This RFI will not itself result in a supplier selection, purchase order, or contract, and the district does not guarantee that a future formal solicitation will be issued.
Classification Codes
Smart Codes
Specifications
Timeline
Documents
| Title | Date Posted |
|---|---|
| rfp1002265 | Oct 02, 2026 01:02 PM |
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