Healthcare Language and Interpretation Services
SUNY > Downstate Health Sciences University
Original Solicitation Links
TBD
]language services
Contact
Submission Instructions
Description
SUNY Downstate Health Sciences University seeks a provider for language services supporting patients with limited English proficiency. The scope includes 24/7/365 telephone, video, and in-person interpretation; American Sign Language interpretation; translation and localization platforms; and healthcare document translation. The vendor must provide secure, HIPAA-compliant connections and encrypted video, qualified and certified medical interpreters, and interpretation in specified languages, including more than 100 languages by telephone. In-person and on-site resources must be available within 72 hours of request, and appointment requests for in-person interpretation must be filled within five business days. The vendor must also provide interpretation hardware and software, maintenance and support, staff language assessments and qualification, interpreter skills development, and training for university staff. The solicitation requires a five-year agreement, quarterly service updates, and at least twice-yearly meetings. Proposals must include a completed requirements grid and cost proposal, references, and the forms and certifications listed in the submission checklist. The cost proposal includes interpretation, translation, hardware, maintenance, implementation, training, and related services.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Professional Liability (Errors and Omissions) — $5,000,000.00
- Workers' Compensation
- Disability Benefits
- General Liability — $1,000,000.00
- Business Automobile Liability — $1,000,000.00
- Umbrella/Excess Liability — $2,000,000.00
- Minimum 3 references
- Client point of contact required for each reference
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