Statewide Telephonic Non-English Interpretation Services
Pennsylvania > Department of Human Services > Office of Administration > Bureau of Procurement and Contract Management
Original Solicitation Links
26-RFP-19293
]oim telephonic non-english interpretation services
26-RFP-19293
]oim/boo telephonic interpretation services
Contact
Submission Instructions
Description
The Commonwealth of Pennsylvania Department of Human Services, through its Office of Income Maintenance and Bureau of Operations, is seeking a contractor to provide on-demand statewide telephonic interpretation services for individuals with limited English proficiency. Services must support Spanish and other languages, including Haitian Creole, Arabic, Russian, Nepali, Uzbek, Portuguese, Mandarin, Ukrainian, Vietnamese, Swahili, Dari, French, Bangla/Bengali, Cantonese, and additional languages. Estimated demand is approximately 5,000 service hours per month. The contractor must provide qualified interpreters during established business hours, maintain emergency continuity capabilities, support confidential and HIPAA-compliant handling of information, provide customer and staff language-reference materials, and submit detailed monthly service reports and invoices. The technical proposal must address capacity, availability, performance, staffing, organizational structure, interpreter qualifications, subcontractors, emergency preparedness, operational procedures, resources, reporting, and any proposed objections or additions to the standard contract terms. The initial contract ends June 30, 2027, with up to four additional one-year renewal periods.
Classification Codes
Smart Codes
Specifications
Timeline
Join TeamsRequirements
- Workers Compensation
- Public Liability and Property Damage — $1,000,000.00
- Client point of contact required for each reference
Location
Documents
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