Statewide Inmate Technology System Services

The Texas Department of Criminal Justice is seeking a contractor to install, operate, and maintain a statewide inmate technology system comprising inmate telephone and tablet services, digital mail, eMessaging, video calling, investigative tools, and managed wireless access systems.

Texas > Texas Department of Criminal Justice


General
Open
Sep 25, 2026 12:00 PM
Aug 04, 2026 10:11 AM
7 years base + 3 × 2 years options
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
ellyse.collins@tdcj.texas.gov
+19364373484
Submission Instructions
Online
Description

The Texas Department of Criminal Justice seeks one contractor to provide a comprehensive, no-cost-to-the-Department Inmate Technology System statewide. The scope includes installation, operation, maintenance, and support for inmate telephone services, secure inmate tablets, digital mail, eMessaging, video calling, digital recording, investigative applications, reporting, training, staffing, infrastructure, hardware, software, cabling, and related supplies. The contractor must provide at least one tablet per eligible inmate at designated sites, secure and monitor all system activity, support Department-approved educational, vocational, legal, health, self-help, and media content, and provide digital forensics services for approximately 150–200 devices per month. The contractor must also install and maintain a Managed Access System at the Mark W. Stiles and William G. McConnell units to restrict unauthorized wireless communications. The contract is expected to be a seven-year base period with three consecutive two-year option periods, for a potential total duration of 13 years. The system must be fully installed and functional within 180 days after the Service Commencement Date. Responses must address every Section C requirement and include the required cover page, response introduction, pricing schedule and budget narrative, contract clauses, subcontracting plan, accessibility materials, financial statements, and compliance statement. A minimum of three years of experience providing like services is required.

Classification Codes
NAICS517410Satellite Telecommunications
PSCD318IT AND TELECOM- INTEGRATED HARDWARE/SOFTWARE/SERVICES SOLUTIONS, PREDOMINANTLY SERVICES
Smart Codes
inmate technology systemsinmate tablet servicescorrectional telecommunications
Specifications
Supply & Service
Timeline
Aug 3, 2026-Solicitation Issued
Aug 10, 2026-Pre-Proposal Conference (optional)
Microsoft Teams meeting details must be requested from the Contract Specialist by email no later than two Working Days before the conference.
Aug 11, 2026-Holliday Unit Site Visit (optional)
Registration with the Contract Specialist is required no later than five Working Days before the site visit; maximum three representatives; cameras are not allowed.
Aug 12, 2026-Estelle Unit Site Visit (optional)
Registration with the Contract Specialist is required no later than five Working Days before the site visit; maximum three representatives; cameras are not allowed.
Aug 13, 2026-Polunsky Unit Site Visit (optional)
Registration with the Contract Specialist is required no later than five Working Days before the site visit; maximum three representatives; cameras are not allowed.
Aug 20, 2026-Written Questions Due
Sep 15, 2026-Expected Answers to Clarification Questions
Sep 25, 2026-Response Deadline
Requirements
Required
  • Workers' Compensation
  • Employers Liability - Bodily Injury by Accident — $1,000,000.00
  • Employers Liability - Bodily Injury by Disease per Employee — $1,000,000.00
  • Employers Liability - Bodily Injury by Disease Policy Aggregate — $1,000,000.00
  • Commercial Automobile Liability — $1,000,000.00
  • Commercial General Liability — $1,000,000.00
  • Civil Rights Liability — $1,000,000.00
  • Professional Liability — $1,000,000.00
  • Commercial Crime Insurance — $1,000,000.00
  • Cybersecurity Insurance — $10,000,000.00
Scored
  • Client point of contact required for each reference
Yes
Documents
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