FOIA Request Management Software

The City of New Haven, Connecticut, is seeking a secure cloud-based FOIA request management application with public intake, workflow tracking, redaction, OnBase and Microsoft integration, implementation, training, and ongoing support under Solicitation 2027-RFP-CNH-391.

City of New Haven > Department of Finance


General
Open
2027-RFP-CNH-391
Sep 22, 2026 11:00 AM
Aug 23, 2026 09:10 AM
1 year base + 2 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Original Notices
New Haven Register — ConnecticutAug 23, 2026

CITY OF NEW HAVEN, CONNECTICUT - REQUEST FOR PROPOSAL Freedom of Information Act (FOIA) Management Software Solicitation ID: 2026-RFP-CNH-391 RFP due date: September 22, 2026, at 11 AM RFP can be downloaded at https://procurement.opengov.com/portal/newhavenct Malinda Figueroa Purchasing Agent

Contact
sgarris@newhavenct.gov
200 Orange Street, New Haven, CT, USA
Submission Instructions
Description

The City of New Haven is seeking a secure, cloud-based Freedom of Information Act request management application to centralize public-records intake, requestor tracking, departmental routing, statutory deadline monitoring, communications, redaction, document processing, secure file delivery, fee handling, reporting, retention, and archival workflows. Required capabilities include native or integrated redaction for PDF, image, video, and audio files; transcription, face blurring, and audio muting; exemption tagging; OCR; duplicate-document detection; non-proprietary data export; and SFTP support. The solution must integrate with the City's OnBase content-management system and Microsoft environment, including Azure AD/Entra ID single sign-on through SAML 2.0 or OIDC, Outlook and OneDrive/SharePoint ingestion, and current Microsoft Edge support. Minimum security requirements include SOC 2 Type II compliance, AES-256 encryption at rest, and TLS 1.2 or higher in transit. The selected vendor will provide configuration, implementation, OnBase coordination, remote or on-site training, ongoing support, and a three-year cost-of-ownership proposal with detailed licensing, implementation, subscription, support, usage, storage, API, OCR, and redaction assumptions.

Classification Codes
NAICS541511Custom Computer Programming Services
PSCR307AUTOMATED INFORMATION SYSTEM SVCS
Smart Codes
foia management softwarepublic records redaction softwarecloud workflow integration
Specifications
Supply & Service
Timeline
Aug 23, 2026-Release Date
Sep 11, 2026-Question Submission Deadline
Sep 22, 2026-Proposal Due Date
Requirements
Required
  • General Liability — $1,000,000.00
  • Excess/Umbrella Liability — $1,000,000.00
  • Cyber Liability/Data Compromise — $5,000,000.00
  • Technology Errors and Omissions — $5,000,000.00
Scored
  • Minimum 3 references
No
Location
Local Preference:Local Preference
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