After-Hours Answering and Call-Dispatch Services
City of Tampa > Water Department
Original Solicitation Links
27-P-00025
]answering service - after hours
Contact
Submission Instructions
Description
The City seeks a contractor to provide professional answering services for its Mobility and Water departments outside normal business hours, on weekends and holidays, and during emergencies. Services include answering multiple lines, gathering caller and incident details, contacting and dispatching designated City personnel, continuing down contact lists until someone is reached, and documenting calls and follow-up communications. The contractor must provide live operators rather than answering machines, handle calls promptly, and provide English-Spanish interpretation; other languages are optional. The contractor must maintain call records and audio recordings, provide daily call reports, and support text messaging or Microsoft Teams communications. The response must include the bidder’s organizational history, at least three similar-service references, its service approach and setup timeline, staffing and equipment information, operator availability, and pricing for the listed call categories. The solicitation also includes a vendor questionnaire covering authorized representative information, Florida business licensing, and public-records exemption claims.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Minimum 3 references
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| Answering_Service_-_After_Hours.pdf | Oct 20, 2026 03:42 PM |
| Project Document | Oct 20, 2026 03:42 PM |
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