Mobile Phone Services for U.S. Embassy Lusaka

The contractor will provide mobile phone services for approximately 550 subscriptions using Government-furnished devices. Services include voice and data plans, domestic and international calls, international roaming, SMS, English-language voicemail, itemized monthly billing, online account access, and 24/7 customer support. The contractor must provide at least 90% network coverage in Zambia, with current-generation coverage widely available in the capital, surrounding areas, and provincial capitals. The scope also includes SIM or eSIM provisioning, account management, service activation and deactivation, issue tracking, and network recovery planning. The solicitation seeks a single IDIQ contract with a one-year base period and four one-year options. Quotations must include pricing, the completed solicitation sections and representations, proof of SAM registration, cybersecurity supply-chain documentation or an acceptable third-party assessment, and the technical and business information specified in the solicitation, including coverage maps, relevant experience and references, and a service plan. The cybersecurity evaluation is go/no-go; remaining quotations will be comparatively evaluated for technical quality, past performance, and price.