Statewide Medicare and Health Insurance Counseling Services

The State of Missouri is seeking statewide Medicare and health insurance information, counseling, enrollment assistance, volunteer training, outreach, and related program management services for the Missouri SHIP, MIPPA, and BEC programs.

State of Missouri > Division of Purchasing


General
Open
Oct 05, 2026 07:00 PM
Sep 11, 2026 02:28 PM
$1,272,000.00
1 year base + 9 × 1 year options
Request for Proposal (RFP)
State
Ask AI about this solicitation
Original Solicitation Links
Contact
mertrell.nickens@oa.mo.gov
+15737517656
1101 North Riverside Drive, Jefferson City, MO, USA
Submission Instructions
Online
Description

The State of Missouri, through the Office of Administration’s Division of Purchasing on behalf of the Department of Commerce and Insurance, is soliciting a contractor to operate statewide State Health Insurance Assistance Program (SHIP) services and related MIPPA and Benefit Enrollment Center activities. The contractor must provide unbiased Medicare and health insurance information, counseling, enrollment and appeals assistance, outreach, education, referrals, and support for Medicare beneficiaries, caregivers, older adults, people with disabilities, and low-income populations. The scope includes statewide program management; coordination with community-based partners and other state agencies; recruitment, training, certification, supervision, and quality assurance for at least 200 SHIP counseling volunteers; a statewide toll-free hotline and public-facing website; data tracking and reporting; accessibility-compliant digital content; media and outreach campaigns; grant and performance reporting; and compliance with applicable federal grant, privacy, security, and accessibility requirements. The contract period runs from the effective date through June 30, 2027, with nine additional one-year renewal options. The RFP identifies a current contract, CS171154001, associated with bid RFPS30034901701154, as the predecessor contract being replaced.

Classification Codes
NAICS624120Services for the Elderly and Persons with Disabilities
PSCG007Government Health Insurance Programs
Smart Codes
health insurance counselingmedicare enrollment assistancecommunity outreach services
Specifications
Service Only
Timeline
Oct 05, 2026 07:00 PM-Proposal Due Date
Requirements
Bachelor's degree
Required
  • General and other non-professional liability insurance
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
Documents
TitleDate Posted
rfp09112612Sep 11, 2026 02:28 PM
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