Real-Time Closed Captioning Services

The City of Columbia, Missouri, is seeking proposals for real-time closed captioning of public meetings, press conferences, and similar live events under RFP 76/2026; Addendum 1 confirms NCRA-certified captioners are required and identifies Azur CART Captioning as the current vendor.

City of Columbia


General
Open
76/2026 Addendum 1
Sep 23, 2026 10:00 PM
Aug 24, 2026 09:00 PM
1 year base + 4 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Original Solicitation Links
[

Request for Proposal-76/2026

]

captioning services

[

76/2026 Addendum 1

]

captioning services

Contact
patrick.doll@como.gov
+15738175005
701 E Broadway, Columbia, MO, USA
Submission Instructions

or

Mail
City of Columbia Purchasing, P.O. Box 6015, Columbia, MO 65205-6015
Description

The City of Columbia is seeking a qualified contractor to provide real-time closed captioning for regularly scheduled public meetings, occasional press conferences, and similar live events. Regular coverage includes at least two City Council meetings, two Planning and Zoning Commission meetings, one Board of Adjustment meeting, and one Citizens Police Review Board meeting each month, with approximately 200 broadcast hours annually. The contractor must accommodate remote events streamed through platforms such as YouTube or Facebook, connect using the City's authorized VPN client, and provide captioning data over the Internet based on audio supplied by telephone. Services must use NCRA-certified real-time captioners, achieve at least 98% accuracy, provide continuous low-latency synchronized captions, maintain backup staffing, equipment, connectivity, and redundancy, and comply with applicable FCC requirements and industry standards. The contractor must deliver an electronic transcript in Microsoft Word or searchable PDF format within one business day after each event. Addendum 1 confirms that internal standards cannot replace NCRA certification, states that the City is interested in automatic speech recognition as an option, notes that multilingual captioning would be beneficial, identifies Azur CART Captioning as the current vendor, and reports a current hourly rate of $108.00. Proposals are evaluated primarily on cost and on experience, personnel expertise, reliability, and method of performance; the solicitation requests information about organizational experience, relevant past performance, key personnel, subcontractors, licenses or certifications, insurance, pricing, and service-continuity procedures.

Classification Codes
NAICS561492Court Reporting and Stenotype Services
PSCR608Translation and Interpreting Services(Including Sign Language)
Smart Codes
real-time captioningclosed captioning servicesmeeting transcription services
Specifications
Service
Timeline
Aug 24, 2026-Issue Date
Sep 9, 2026-Questions Due Date
Sep 11, 2026-Written Responses to Questions
Sep 23, 2026-Proposal Due Date
Oct 22, 2026-Contract Start Date
Requirements
Required
  • Workers Compensation
  • Employers Liability — $500,000.00
  • Commercial General Liability — $2,000,000.00
  • Business Auto Liability — $2,000,000.00
  • Professional Liability — $2,000,000.00
Scored
  • Client point of contact required for each reference
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