Community Service Agency Case Management Software
Hidalgo County > Purchasing Department
Original Solicitation Links
26-0480-11-06-03-REBID
]case management software for hidalgo county community service agency
Contact
Submission Instructions
All of the following are required.
Step 2
Description
Hidalgo County’s Community Service Agency seeks a qualified vendor to provide a cloud-based customer management and case management solution for managing client and household information across assistance programs. The solution must support bilingual English- and Spanish-language application intake, eligibility determinations, service authorization, referrals, document management, client communications, reporting, security, and data portability. It must also support integrations with approved platforms and voice, chatbot, or AI communication tools. The scope includes software licenses for at least 40 users, hosting, configuration, data migration, implementation and project management, testing, documentation, user training, and ongoing maintenance and support. Proposals are evaluated equally on experience and qualifications, proposed approach, references, and pricing. The initial contract term is one year, with two optional one-year extensions.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Comprehensive General Liability — $500,000.00
- Automobile Liability — $500,000.00
- Uninsured/Underinsured Motorist — $500,000.00
- Workers Compensation
- Minimum 4 references
- Within the last 2 years
- Client point of contact required for each reference
Documents
| Title | Date Posted |
|---|---|
| Case_Management_Software_for_Hidalgo_County_Community_Service_Agency.pdf | Oct 24, 2026 11:00 AM |
| Project Document | Oct 24, 2026 11:00 AM |
| A - Requirements and Specifications | Oct 24, 2026 11:00 AM |
| BID BOND ACKNOWLEDGMENT | Oct 24, 2026 11:00 AM |
| K - Draft Agreement | Oct 24, 2026 11:00 AM |
| CERTIFICATION REGARDING DEBARMENT | Oct 24, 2026 11:00 AM |
| DEFICIENCIES AND DEVIATIONS FORM | Oct 24, 2026 11:00 AM |
| CONFLICT OF INTEREST QUESTIONNAIRE | Oct 24, 2026 11:00 AM |
| Project Document | Oct 24, 2026 11:00 AM |
| PROPOSER’S AFFIDAVIT OF NON-COLLUSION, NON-CONFLICT OF INTEREST, AND ANTI-LOBBYING | Oct 24, 2026 11:00 AM |
| REFERENCE FORM | Oct 24, 2026 11:00 AM |
| HUB DECLARATION | Oct 24, 2026 11:00 AM |
| C - Insurance Requirements (Goods and Services) | Oct 24, 2026 11:00 AM |
| I - FHWA 1273_10-23-2023 Rev | Oct 24, 2026 11:00 AM |
| REQUIRED CONTRACT CLAUSES FOR NON-FEDERAL ENTITY CONTRACTS UNDER FEDERAL AWARDS | Oct 24, 2026 11:00 AM |
| G - Title VI Appendices | Oct 24, 2026 11:00 AM |
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