Transit Account and Passenger System Market Research

The City of Tucson is seeking voluntary industry information and recommendations on planning, implementing, integrating, hosting, and supporting a Transit Account and Passenger System for its public transit services.

City of Tucson > Transportation & Mobility


General
Open (open)
270200
Nov 30, 2026 09:00 PM
Oct 28, 2026 03:00 PM
Request for Information (RFI)
Local
Ask AI about this solicitation
Original Solicitation Links
Contact
maritza.felix@tucsonaz.gov
+15208374107
255 West Alameda Street, Tucson, AZ, USA
Submission Instructions
Description

The City of Tucson is conducting market research for a potential Transit Account and Passenger System (TAPS), an enterprise platform for rider registration, customer accounts, identity and eligibility workflows, mobile and physical credentials, utilization tracking, customer service, administration, reporting, and analytics. The envisioned system should support transit services and preserve a path to future account-based fare collection, while addressing cybersecurity, privacy, accessibility, integrations, hosting, operations, and lifecycle support. The agency requests voluntary, non-binding information about solution models, recommended scope and delivery approach, implementation schedules, architecture, relevant experience, risks, and order-of-magnitude cost drivers. This is an RFI, not a request for binding proposals or firm pricing; responses will inform planning and any future procurement. Respondents are asked to follow the suggested response format in Appendix D and provide an electronic PDF, with an editable copy also permitted if procurement instructions allow.

Classification Codes
NAICS488999All Other Support Activities for Transportation
PSCAS96OTHER MODAL TRANSPORTATION - MANAGEMENT AND SUPPORT
Smart Codes
transit account management softwaretransit credential managementtransit utilization tracking
Specifications
Supply & Service
Timeline
Oct 16, 2026 04:00 PM-Pre-Proposal Meeting (optional)
Meeting ID: 254 908 356 769 129 8; Passcode: a23U4z9s; Call-in: 1-213-293-2303; Conference ID: 742 202 911#
Oct 28, 2026-RFI Release Date
Nov 30, 2026 09:00 PM-RFI Response Deadline
Requirements
Informational
  • Minimum 3 references
Documents
TitleDate Posted
Detailed Request for InformationOct 28, 2026 03:00 PM
Project DocumentOct 28, 2026 03:00 PM
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