Customer Information and Billing System Replacement

The Municipality of Anchorage is seeking proposals to replace Anchorage Water and Wastewater Utility's customer information and billing system for more than 60,000 customer accounts, including implementation, data migration, integration, and ongoing support.

Municipality of Anchorage > Anchorage Waste-Water Utility


General
Open
RFP 2026P044
Oct 01, 2026 12:00 PM
Aug 18, 2026 12:49 AM
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
wwpur@muni.org
+19073434590
632 West 6th Avenue, Anchorage, AK, USA
Submission Instructions

or

Mail
Municipality of Anchorage Purchasing Department, 632 W. Sixth Avenue, Suite 520, Anchorage, AK 99501
Description

The Municipality of Anchorage is soliciting proposals to replace Anchorage Water and Wastewater Utility's legacy customer information and billing system serving more than 60,000 customer accounts. The scope includes a modern CIS platform, implementation services, data migration, system integration, and ongoing support; utility-industry experience and demonstrated CIS implementation capabilities may be required. The existing proposal requirements call for customer service, billing, meter-data integration, payment processing, collections, reporting, customer engagement, testing, training, security, accessibility, PCI compliance, data protection, and related operational capabilities. Vendors may propose SaaS, on-premises, or hybrid deployment options, with fixed-price implementation and continuing maintenance and support.

Classification Codes
NAICS541512Computer Systems Design Services
PSCD307Automated Information System Design and Integration Services
Smart Codes
utility billing softwaresoftware system integrationdata migration services
Specifications
Supply & Service
Timeline
Aug 18, 2026-Posted Date
Aug 31, 2026-Revised Date
Aug 31, 2026-Pre-Proposal Conference (optional)
The conference begins at 2:00 PM local time. A telephone call-in number is 907-343-6089; conference lines open five minutes before the conference.
Sep 1, 2026-Questions Due Date
Oct 1, 2026-Proposal Due Date
Requirements
Required
  • Employers Liability and Workers Compensation — $500,000.00
  • Commercial Automobile Liability — $1,000,000.00
  • Commercial General Liability - General Aggregate — $2,000,000.00
  • Commercial General Liability - Products/Completed Operations — $2,000,000.00
  • Commercial General Liability - Personal and Advertising Injury — $1,000,000.00
  • Commercial General Liability - Each Occurrence — $1,000,000.00
  • Commercial General Liability - Medical Payments — $5,000.00
  • Professional Liability — $1,000,000.00
  • Cyber/Privacy Liability — $3,000,000.00
Scored
  • Minimum 5 references
  • Within the last 3 years
  • Client point of contact required for each reference
Yes
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