Delaware Quitline and Tobacco Cessation Services

The Delaware Division of Public Health is seeking professional services to operate the Delaware Quitline and provide related tobacco cessation counseling, referral, evaluation, reporting, and pharmaceutical cessation-aid services.

Delaware > Department of Health and Social Services > Division of Public Health


General
Open
Dec 02, 2026 06:00 PM
Sep 02, 2026 09:40 AM
1 year base + 4 × 1 year options
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
william.ingram@delaware.gov
+13027444800
417 Federal Street, Dover, DE, USA
Submission Instructions
Online
Description

The State of Delaware, Department of Health and Social Services, Division of Public Health is seeking a contractor to operate the Delaware Quitline continuously, 24 hours per day and seven days per week, for Delaware residents age 13 and older. Services include telephone cessation counseling, triage based on readiness to quit, referral to trained local health-care professionals for face-to-face counseling, online and digital cessation support, multilingual assistance, TTY access, fax and electronic referrals, and coordination with culturally and linguistically appropriate federal resources. The contractor must recruit, train, schedule, and maintain a face-to-face counselor network; provide all seven FDA-approved cessation aids, including prescription medications and nicotine-replacement therapy for eligible participants; conduct participant follow-up and seven-month quit-rate evaluation; maintain required intake and participant data; and provide weekly, monthly, quarterly, annual, and summary reports. The proposal must address qualifications, methodology, scope-of-work responses, staffing and training capability, costs, and the required vendor forms and business references. The contract is for one year with four optional one-year extensions.

Classification Codes
NAICS621420Outpatient Mental Health and Substance Abuse Centers
PSCAN26DRUGS DEPENDENCY - MANAGEMENT AND SUPPORT
Smart Codes
tobacco cessation counselingquitline call centernicotine replacement therapy
Specifications
Supply & Service
Timeline
Sep 2, 2026-Public Notice
Sep 23, 2026 07:00 PM-Questions Due Date
Oct 21, 2026-Responses to Questions Posted
Dec 02, 2026 06:00 PM-Proposal Due Date
Jan 7, 2027-Estimated Award Notification
Jul 1, 2027-Estimated Project Start Date
Requirements
Required
  • Workers' Compensation and Employer's Liability Insurance
  • Commercial General Liability — $1,000,000.00
  • Automotive Liability Insurance — $1,000,000.00
  • Medical/Professional Liability — $1,000,000.00
  • Miscellaneous Errors and Omissions — $1,000,000.00
  • Product Liability — $1,000,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
No
Documents
TitleDate Posted
rfp090226eSep 02, 2026 09:40 AM
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