WIC EBT Transaction Processing Services

The Delaware Department of Health and Social Services, Division of Public Health, is seeking a contractor to provide statewide WIC electronic benefit transfer processing, card and PIN management, retailer POS support, settlement, reporting, security, and customer service.

Delaware > Division of Public Health


General
Open
HSS-27-008
Feb 09, 2027 06:00 PM
Sep 29, 2026 03:07 PM
5 years base + 2 × 2 years options
Request for Proposal (RFP)
State
Ask AI about this solicitation
Contact
william.ingram@delaware.gov
+13027444800
417 Federal Street, Dover, DE, USA
Submission Instructions
Online
Description

The State of Delaware Department of Health and Social Services, Division of Public Health, seeks a primary contractor for WIC electronic benefit transfer services supporting approximately 24,000 participants across Delaware and approximately 75 authorized food vendors. The scope includes integration with the State's WIC-on-the-Web management information system; household account and benefit maintenance; EBT card production and distribution support; PIN management; real-time transaction authorization; retailer and third-party processor integration; POS deployment and maintenance for exempt vendors; vendor certification; settlement and reconciliation; reporting; customer service; training; testing; project management; disaster recovery; and ongoing system security and operational support. The contractor must comply with applicable federal WIC requirements and specified industry standards, maintain high system availability, protect and encrypt non-public data within the United States, and provide required administrative, technical, financial, participant, vendor, and fraud-reporting capabilities. The proposal must include a transmittal letter, technical and cost responses, specified vendor forms, business references, and applicable technical documentation. The solicitation states that the contract term is five years with two optional two-year extensions, subcontracting requires State approval, and no bid or performance bond is required.

Classification Codes
NAICS522320Financial Transactions Processing, Reserve, and Clearinghouse Activities
PSCR305ADP TELEPROCESSING SVCS
Smart Codes
ebt transaction processingwic benefits administrationpos terminal services
Specifications
Supply & Service
Timeline
Sep 29, 2026-Open Date
Nov 10, 2026 09:30 PM-Questions Due Date
Dec 8, 2026-Responses to Questions Posted
Feb 09, 2027 06:00 PM-Proposal Due Date
Mar 9, 2027-Estimated Notification of Award
Dec 1, 2027-Estimated Project Start Date
Requirements
Required
  • Workers' Compensation and Employer's Liability Insurance
  • Commercial General Liability — $1,000,000.00
  • Automotive Liability Insurance — $1,000,000.00
  • Medical/Professional Liability — $1,000,000.00
  • Miscellaneous Errors and Omissions — $1,000,000.00
  • Product Liability — $1,000,000.00
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
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