Medicaid Pharmacy Benefit Management Services

The New York State Department of Health is seeking one contractor to provide statewide Medicaid pharmacy benefit management services, including prior authorization and utilization management, systems integration, consulting, reporting, and a clinical contact center.

New York State > Department of Health > Office of Health Insurance Programs


General
Open
Dec 08, 2026 09:30 PM
Oct 13, 2026 11:50 AM
6 years base + 1 × 1 year option
Minority-Owned BusinessWoman-Owned Business
Request for Proposal (RFP)
State
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Original Solicitation Links
Contact
andrew.lynch@health.ny.gov
+15184085330
1 Commerce Plaza, Albany, NY, USA
Submission Instructions
Email
Submit three separate searchable, open and permission password-protected PDF proposals in three separate emails.
Description

The New York State Department of Health is seeking one contractor to administer pharmacy benefit management services for the New York State Medicaid Pharmacy Program. The scope includes centralized prior authorization and utilization management for pharmacy claims, physician-administered drugs, diabetic and medical supplies; a web-enabled electronic prior authorization system; interfaces with eMedNY and related claims, eligibility, provider, and encounter data; and implementation of modern data exchange capabilities. The contractor must also provide a 24-hour, seven-day clinical contact center; clinical review and escalation by pharmacy technicians, pharmacists, and physicians; provider and member notifications; fair-hearing support; consulting, education, outreach, staffing, reporting, dashboards, security, transition, and system-change services. The expected contract term is six years with one optional 12-month renewal, with an anticipated December 1, 2027 start date and implementation leading to a June 1, 2028 or earlier go-live. Proposals must include separate administrative, technical, and cost submissions, with the cost proposal completed using the required Excel template.

Classification Codes
NAICS524292Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
PSCAN76SPECIALIZED MEDICAL SERVICES - MANAGEMENT AND SUPPORT
Smart Codes
pharmacy benefit managementprior authorization servicesclinical contact center
Specifications
Service Only
Timeline
Oct 13, 2026-Issuance of Request for Proposals
Nov 03, 2026 09:30 PM-Deadline for Submission of Written Questions
Nov 24, 2026-Responses to Written Questions Posted
Dec 08, 2026 09:30 PM-Deadline for Submission of Proposals
Dec 1, 2027-Anticipated Contract Start Date
Jun 1, 2028-Anticipated Go-Live Date
Requirements
Required
Required
  • Minimum 3 references
  • Client point of contact required for each reference
Yes
Documents
TitleDate Posted
rfp101326wOct 13, 2026 11:50 AM
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