Ambulance Billing and Reimbursement Services

Otsego County is seeking a contractor to provide comprehensive ambulance billing, insurance reimbursement, collections, reporting, and related revenue-cycle services for its emergency medical services program.

Otsego County > Division of Purchase > Otsego County Emergency Medical Services


General
Open
26-OTS-010
Oct 30, 2026 07:00 PM
Oct 07, 2026 07:49 PM
3 years base + 2 × 1 year options
Minority-Owned Business
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Original Solicitation Links
Contact
rfp@ongov.net
+13154353458
421 Montgomery Street, Syracuse, NY, USA
Submission Instructions
Mail
Otsego County Division of Purchase, John H. Mulroy Civic Center, 421 Montgomery Street, 13th Floor, Syracuse, New York 13202
Description

Otsego County Emergency Medical Services is seeking a contractor to provide end-to-end ambulance billing and collection services for approximately 2,500 emergency, non-emergency, and interfacility transports annually. The scope includes billing patients and commercial, Medicare, and Medicaid payers; claims submission, appeals, denial management, balance billing, payment processing, documentation audits, coding and medical-necessity reviews, legal-collection support, and maintenance of electronic patient billing records. The contractor must provide comprehensive monthly revenue-cycle reporting, quarterly performance reviews, secure dashboard access where possible, complete patient-record exports, implementation and data migration from the current billing vendor, HIPAA and security compliance, integrations with CAD and ePCR systems, and staff training support. Proposals must include a detailed implementation plan, pricing proposal, relevant ambulance-billing experience in New York State, three professional references, and responses to the required scope and evaluation criteria. The contract term is three years with two possible one-year extensions by mutual consent.

Classification Codes
NAICS524291Claims Adjusting
PSCQ601Medical Coding and Auditing
Smart Codes
ambulance billing servicesmedical claims processinghealthcare revenue collection
Specifications
Service Only
Timeline
Oct 2, 2026-RFP Release Date
Oct 15, 2026 09:00 PM-Question Submission Deadline
Oct 20, 2026-Addendum Release Date
Oct 30, 2026 07:00 PM-Proposal Submission Deadline
Dec 25, 2026-Anticipated Award or Non-Award Letters
Requirements
Required
  • General Liability — $1,000,000.00
  • Automobile Liability — $1,000,000.00
  • Professional Liability — $1,000,000.00
  • Umbrella Insurance — $1,000,000.00
  • Cyber Liability — $2,000,000.00
  • Workers' Compensation
  • Disability Benefits
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
No
Documents
TitleDate Posted
Otsego County Ambulance Billing and Reimbursement.pdfOct 07, 2026 07:48 PM
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