California Electronic Benefit Transfer Services
California > Health and Human Services Agency > Office of Technology and Solutions Integration > Department of Technology > Office of Statewide Technology Procurement
Original Solicitation Links
Contact
Submission Instructions
Description
California is soliciting proposals for comprehensive electronic benefit transfer services supporting Food and Cash benefits, SUN Bucks, WIC, the Farmers' Market Nutrition Program, and related benefit programs. The selected contractor will provide transition services from the incumbent system, migrate account and transaction data, establish interfaces and telecommunications, conduct testing and cutover, and support ongoing statewide operations. The scope includes EBT host systems, transaction processing, settlement and reconciliation, card and PIN issuance, retailer enablement, wired and wireless POS equipment, automated response units, 24/7 cardholder and retailer call centers, websites, mobile applications, fraud analytics, data warehousing, administrative applications, reporting, disaster services, security, customer support, and WIC farmer QR-code transactions. Addendum 2 provides responses to a second round of bidder questions and requests for changes. The State confirms, among other points, that cardholder call center customer service representatives must work onsite, retailer call center representatives may work remotely, and county training may use in-person, regional, virtual, or hybrid approaches. The State declined requested changes to the procurement approach and qualification requirements.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Commercial General Liability — $2,000,000.00
- Automobile Liability — $2,000,000.00
- Technology Professional Liability/Errors and Omissions — $25,000,000.00
- Cyber Liability Insurance — $25,000,000.00
- Crime Insurance — $10,000,000.00
- Workers' Compensation Insurance — $1,000,000.00
- Client point of contact required for each reference
Documents
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