After-Hours Utility Answering and Dispatch Service
City of Mansfield > Utilities Department
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Description
The City of Mansfield Utilities Department is seeking a contractor to provide after-hours call answering throughout fiscal year 2027. Coverage must run from 5:00 p.m. to 8:00 a.m. Monday through Friday, all day Saturday and Sunday, and on all government holidays. The contractor must identify requests requiring immediate dispatch to an on-call utility crew versus calls that should be forwarded to the Utility Billing Department on the next business day. The contractor must also provide a daily call log and disposition report at 8:00 a.m. each morning for the prior day's calls.
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