Statewide Toll Customer Service Center Operations

The Virginia Department of Transportation is seeking a contractor to operate a statewide toll customer service center, including tolling back-office and customer support operations.

Virginia > Virginia Department of Transportation


General
Open
RFP-121586
Oct 01, 2026 04:00 PM
Jun 02, 2026 01:19 PM
Request for Proposal (RFP)
State
Ask AI about this solicitation
Contact
virginia.griffin@vdot.virginia.gov
+18047860536
Description

The Virginia Department of Transportation is soliciting proposals for statewide Toll Customer Service Center operations. The scope includes customer service and tolling back-office functions, operational reporting, quality and performance measurement, correspondence, fee processing, payment administration, and task-order-based work. The current solicitation is Round 4 and includes revised solicitation materials and additional attachments addressing cloud terms, ramp assessment, confidentiality, pricing, operating statistics, scope of services, key performance indicators, and requirement tracking. Proposals are due October 1, 2026, at 4:00 p.m.

Classification Codes
NAICS561422Telemarketing Bureaus and Other Contact Centers
PSCR699Other Administrative Support Services
Smart Codes
toll customer service center operationstolling back-office operationscustomer service call center
Specifications
Service Only
Timeline
Jun 2, 2026-Issued Date
Oct 1, 2026-Proposal Due Date
Requirements
Required
  • Payment Bond
  • Performance Bond
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