After-Hours Utility Answering Service
City of Mansfield > Utilities Department
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Description
The City of Mansfield Utilities Department is seeking an answering service throughout fiscal year 2027. The contractor must answer utility calls from 5:00 p.m. to 8:00 a.m. Monday through Friday, all day on weekends, and on government holidays. The service must assess whether requests require immediate dispatch to an on-call utility crew or can be forwarded to the Utility Billing Department on the next business day. The contractor must also provide a daily call log and disposition report at 8:00 a.m. each morning for the prior day's calls.
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