Third-Party Utility Billing Services

The City of Del Rio is seeking a vendor to provide third-party water, sewer, refuse, and gas utility billing, including bill printing, mailing, reporting, and integration with Tyler Technologies Incode 10.

City of Del Rio


General
Open (Pending)
R:2026-133
Nov 19, 2026 08:00 PM
Oct 15, 2026 05:30 PM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
purchasing@cityofdelrio.com
+18307748508
109 West Broadway Street, Del Rio, TX, USA
Submission Instructions
Mail
City of Del Rio, Attention: Maria C. Acosta, City Secretary, 109 West Broadway, Del Rio, TX 78840

or

Hand delivery
Description

The City of Del Rio is seeking a third-party vendor to provide utility billing services for water, sewer, refuse, and gas accounts. The selected vendor will receive billing and meter-reading information from the City, interface with the City's migration from Tyler Technologies Incode 9 to Incode 10, print and mail customer bills, maintain the existing billing cycles, and provide recurring reports on bills mailed and returned mail. The solicitation states that approximately 15,500 bills were mailed during September, although the volume may change after the system migration. Proposals must describe the firm's experience, qualifications and assigned personnel, billing methodology and implementation timeline, reporting approach, and cost structure, including pricing for billing types and additional mailed inserts. The initial contract term is three years with two one-year renewal options, for a maximum term of five years. The contractor must maintain general liability and property damage insurance with a $1,000,000 limit.

Classification Codes
NAICS541214Payroll Services
PSCM249Operation of Other Utilities
Smart Codes
utility bill printingutility bill mailingutility billing software integration
Specifications
Supply & Service
Timeline
Oct 15, 2026-Posted Date
Nov 12, 2026-Questions Due
Nov 19, 2026 08:00 PM-Proposal Submission Deadline
Requirements
Required
  • General Liability and Property Damage Insurance — $1,000,000.00
Scored
  • Minimum 3 references
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