Arkansas Medicaid External Quality Review Organization Services

The Arkansas Department of Human Services is seeking a single contractor to perform External Quality Review Organization services for Arkansas Medicaid managed care programs, including data validation, compliance reviews, reporting, and quality-improvement activities.

Arkansas > Shared Administrative Services Office of State Procurement > Department of Human Services > Division of Medical Services


General
Open
Oct 15, 2026 07:00 PM
Sep 15, 2026 09:52 AM
1 year base + 6 × 1 year options
Request for Proposal (RFP)
State
Ask AI about this solicitation
Original Solicitation Links
Contact
tara.hernandez@arkansas.gov
+15015345042
501 Woodlane Street, Little Rock, AR, USA
Submission Instructions
Online
Submit all proposals through the SAP Business Network., Prospective Contractors must be registered in the SAP Business Network.
Description

The Arkansas Department of Human Services, Division of Medical Services, is seeking one contractor to serve as an External Quality Review Organization (EQRO) for Arkansas Medicaid managed care programs. The contractor will conduct mandatory and optional external quality review activities under 42 CFR Part 438, including assessments of managed care plans and PASSE providers, validation of performance measures, encounter data, performance-improvement projects, surveys, network adequacy, access to care, claims and payment processes, credentialing, program integrity, and quality outcomes. The scope includes data collection and analysis, coordination with DHS and managed care vendors, HIPAA-compliant handling of protected health information, business associate agreements, recurring and ad hoc studies, annual technical and program reports, corrective-action recommendations, staffing and project management, in-person meetings in Little Rock when required, and ongoing technical assistance. Offerors must demonstrate at least two comprehensive EQRO assessments for a state Medicaid agency within the past five years, including LTSS for individuals with intellectual and developmental disabilities or behavioral health diagnoses. The resulting contract is expected to have a one-year initial term with up to six additional one-year renewals.

Classification Codes
NAICS923120Administration of Public Health Programs
PSCQ201General Health Care Services
Smart Codes
medicaid quality reviewhealthcare data validationhealthcare compliance reporting
Specifications
Service Only
Timeline
Sep 28, 2026 04:59 AM-Questions Due Date
Oct 1, 2026-Answers to Questions Posted
Oct 15, 2026 07:00 PM-Proposal Due Date
Oct 19, 2026-Initial Proposal Evaluation
Oct 23, 2026-Initial Proposal Evaluation End Date
Nov 2, 2026-Interviews (optional)
Expected to be hosted virtually; OSP will schedule interviews.
Nov 6, 2026-Interviews End Date (optional)
Expected to be hosted virtually; OSP will schedule interviews.
Nov 6, 2026-Final Proposal Evaluation
Nov 10, 2026-Discussions Kickoff Meeting
Nov 13, 2026-Finalize Discussions
Nov 20, 2026-Anticipated Award Posting
Apr 1, 2027-Anticipated Contract Start Date
Requirements
Master's degree
Required
  • Letter of Bondability Bond
Required
  • Minimum 2 references
  • Within the last 5 years
Documents
TitleDate Posted
rfp091526fSep 15, 2026 09:52 AM
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