Outsourced Managed IT Services

Haralson County is seeking a managed IT services provider for fixed-cost IT support, cybersecurity, backup and disaster recovery, infrastructure maintenance, and technology planning over a three-year period.

Haralson County > Board of Commissioners

General

Status:Open (open)

Solicitation Identifier:PE-77686-NONST-2027-000000014

Due Date:Oct 27, 2026 04:00 PM

Posted Date:Sep 25, 2026 12:00 PM

Contract Period:3 years

Type:Request for Proposal (RFP)

Level:Local

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Original Solicitation Links

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PE-77686-NONST-2027-000000014

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it managed services

Contact

Name:Julia Watson

Email:juliawatson@haralsoncountyga.gov

Phone:+17706462002

Address:Buchanan, GA, USA

Submission Instructions

Method:Mail

Mailing Address:Haralson County Board of Commissioners, 155 Van Wert Street, Buchanan, GA 30113

Description

Haralson County is seeking a provider for a fixed-cost, three-year outsourced managed IT services engagement beginning January 1, 2027. The scope includes remote and onsite technical support, weekly onsite visits, help-desk and ticketing services, endpoint and server patch management, network monitoring, inventory management, lifecycle management, software licensing oversight, secure wireless maintenance, architectural documentation, technology strategy planning, solution design, policy development, implementation planning, and coordination with the County’s phone service provider. The provider must also deliver a comprehensive cybersecurity program, including managed endpoint detection and response, malware protection, URL and DNS filtering, security awareness training, simulated phishing, external penetration testing, anomalous-activity detection, quarterly CISO reviews, and annual cybersecurity and backup/disaster-recovery gap assessments. Backup and disaster recovery services must include encrypted and replicated backups, monitoring, restore testing, workstation and Microsoft 365 restoration, and defined recovery capabilities. Account-management technicians supporting criminal-justice agencies must hold GCIC certification. Proposals must include corporate information, relevant customer references, a migration work plan, assigned team, support model, experience narratives, and pricing information.

Classification Codes

NAICS541513Computer Facilities Management Services

PSCDJ10Security and Compliance support delivered as a service, by subscription, or service contract. Includes support of security policies/controls, processes, measuring compliance of relevant legal/compliance requirements, and responding to security breaches. Also provides support for IT Security systems providing Continuous Diagnostics and Mitigation (CDM) for real-time Cyber Security and protection such as vulnerability scanning, managing firewalls, intrusion prevention systems, and security information and event management (SIEM). Includes Disaster Recovery (DR) services to support DR policy, process and means, dedicated failover facilities and perform DR testing.