Alternative Senior Transportation Services

Fulton County, Georgia, is seeking a contractor to coordinate alternative transportation services for eligible ambulatory seniors, including TNC partnerships, reservation support, real-time dispatch and tracking, reporting, and cost-share processing.

Fulton County > Department of Senior Services > Department of Purchasing and Contract Compliance


General
Open (open)
PE-66096-NONST-2026-000000216
Nov 16, 2026 04:00 PM
Oct 09, 2026 12:00 PM
1 year base + 2 × 1 year options
OtherService-Disabled Veteran-Owned Business
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
keisha.massey@fultoncountyga.gov
+14046121010
Submission Instructions
Description

Fulton County’s Department of Senior Services is seeking a qualified contractor to coordinate alternative transportation for eligible ambulatory seniors aged 60 and above. The program provides up to ten one-way trips per month per approved participant, with a $1.00 participant cost share. The selected contractor may use a broker model, direct transportation network company platform, phone-dispatch concierge, assisted-ride provider, managed transportation platform, or hybrid approach, but must establish and manage partnerships with transportation network companies such as Uber, Lyft, or comparable providers. The contractor must operate a real-time dispatch and reservation system supporting mobile, web, and reservationist-assisted scheduling; vehicle tracking; estimated arrival times; trip-status notifications; mileage and trip-limit enforcement; secure payment processing; cost-share reconciliation; dashboards; analytics; incident and complaint tracking; and exportable, audit-ready data. A staffed reservation center must operate Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding County-recognized holidays. The proposal must include a technical approach, staffing and key-personnel qualifications, resumes and references, relevant project experience, availability, cost proposal, required purchasing and compliance forms, and supporting documentation for any claimed local or service-disabled-veteran preference.

Classification Codes
NAICS485991Special Needs Transportation
PSCAS96OTHER MODAL TRANSPORTATION - MANAGEMENT AND SUPPORT
Smart Codes
senior transportation servicestransportation dispatch platformtnc partnership management
Specifications
Supply & Service
Timeline
Oct 09, 2026 12:28 PM-RFP Issued
Oct 28, 2026 02:00 PM-Pre-Proposal Conference (optional)
Meeting ID: 993 4912 1593; Passcode: 193852. One-tap mobile: +1 470-381-2552 or +1 470-250-9358.
Nov 04, 2026 07:00 PM-Deadline for Questions and Requests for Clarification
Nov 16, 2026 04:00 PM-Proposal Due Date
Dec 9, 2026-Tentative Oral Interviews/Presentations
Requirements
Required
  • Workers Compensation/Employer's Liability — $500,000.00
  • Commercial General Liability - Each Occurrence — $2,000,000.00
  • Commercial General Liability - General Aggregate — $3,000,000.00
  • Commercial General Liability - Products/Completed Operations Aggregate — $2,000,000.00
  • Commercial General Liability - Personal and Advertising Injury — $1,000,000.00
  • Commercial General Liability - Damage to Rented Premises — $100,000.00
  • Business Automobile Liability — $1,000,000.00
  • Umbrella Liability — $3,000,000.00
  • Cyber Liability — $1,000,000.00
  • Cyber Liability Aggregate — $2,000,000.00
  • Fidelity and Crime — $500,000.00
  • Professional Errors and Omissions Liability — $1,000,000.00
  • Professional Errors and Omissions Liability Aggregate — $2,000,000.00
Scored
  • Minimum 2 references
  • Within the last 5 years
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
Documents
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