Digital Client Engagement and Care Coordination SaaS Platform

Palm Beach County is seeking an existing SaaS platform for digital client engagement and care coordination, including configuration, integration, implementation, training, maintenance, and support.

Palm Beach County > Procurement Department > Community Services Department


General
Open (open)
RFP-680-26-081/BW
Nov 12, 2026 08:00 PM
Oct 13, 2026 12:00 PM
1 year 7 months base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
bwilliams@pbc.gov
+15616166817
50 South Military Trail, West Palm Beach, FL, USA
Submission Instructions
Mail
Palm Beach County Board of County Commissioners, Procurement Department, 50 South Military Trail, Suite 110, West Palm Beach, Florida 33415
Description

Palm Beach County Community Services Department is seeking an existing, commercially available Software-as-a-Service platform supporting digital client engagement, care coordination, recovery support, wellness, case management, and communication for behavioral health, substance use, public health, housing, and human-service programs. The County is not seeking development of a new custom application. The selected contractor must configure, customize as needed, integrate, implement, test, maintain, upgrade, and support the platform. Required capabilities include client-facing mobile tools, check-ins, appointment reminders, secure communication, telehealth support, resource navigation, Social Determinants of Health data, care-team workflows, case management, alerts, dashboards, analytics, interoperability through APIs and HL7/FHIR, security and privacy controls, onboarding, training, technical assistance, and ongoing support across multiple provider organizations.

Classification Codes
NAICS541512Computer Systems Design Services
PSCDA10Support services, delivered as a service contract (SaaS or Subscription) involved with the analysis, design, development, code, test and release packaging services associated with application development projects, as well as off-the-shelf Business software.
Smart Codes
care coordination softwareclient engagement platformhealthcare saas implementation
Specifications
Supply & Service
No
Timeline
Oct 13, 2026-Issue Date
Oct 29, 2026 09:00 PM-Questions or Comments Due
Nov 12, 2026 09:00 PM-Proposal Submission Deadline
Nov 24, 2026 02:00 PM-Selection Committee Meeting (optional)
Nov 30, 2026-Notice of Intent to Award
Jan 12, 2027-Anticipated Award Date
Jan 12, 2027-Anticipated Contract Start Date
Requirements
Required
  • Commercial General Liability — $500,000.00
  • Business Auto Liability — $500,000.00
  • Workers' Compensation
  • Professional Liability — $1,000,000.00
  • Cyber Liability — $1,000,000.00
Scored
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
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