Employee Assistance Program Services

The City of Rochester Hills is seeking a provider for employee assistance services, including counseling, 24/7 crisis response, supervisor training, and employee support for a three-year term with a two-year renewal option.

City of Rochester Hills > Human Resources > Procurement Division


General
Open
RFP-RH-26-048
Nov 18, 2026 08:00 PM
Oct 20, 2026 12:11 PM
3 years base + 1 × 2 years option
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
brightk@rochesterhills.org
+12488412538
1000 Rochester Hills Drive, Rochester Hills, MI, USA
Submission Instructions
Online
Description

The City seeks a comprehensive Employee Assistance Program for employees and their dependent family members. Services include confidential assessment, short-term counseling, referrals, work-life resources, and specialized support for public safety and first responders. The provider must offer 24/7/365 critical incident response, emergency services, management consultation, follow-up for supervisory referrals, and a designated contact available to Human Resources at all times. The scope also includes semi-annual supervisor training, employee orientations, quarterly utilization reports, promotional materials, and other training and consulting. Proposals must address staffing and clinical qualifications, program design, comparable client references, service availability and locations, implementation, confidentiality, and pricing. The contract has a three-year base term with one two-year renewal option. The City also requests optional pricing for employee engagement survey services.

Classification Codes
NAICS624190Other Individual and Family Services
PSCAN56MENTAL HEALTH - MANAGEMENT AND SUPPORT
Smart Codes
employee assistance program servicescritical incident stress managementworkplace counseling services
Specifications
Service Only
Timeline
Nov 06, 2026 04:30 PM-Questions Due
Nov 18, 2026 08:00 PM-Proposal Submission Deadline
Nov 18, 2026 08:00 PM-Proposal Opening (optional)
Webinar ID: 837 3574 7078
Requirements
Required
  • Commercial General Liability — $1,000,000.00
  • Motor Vehicle Liability — $1,000,000.00
  • Umbrella Liability — $1,000,000.00
  • Workers' Compensation
  • Professional Liability / Errors and Omissions — $2,000,000.00
Scored
  • Minimum 5 references
  • Within the last 3 years
  • Client point of contact required for each reference
No
Documents
TitleDate Posted
Solicitation Documents.pdfOct 20, 2026 12:06 PM
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