Residential Program Performance Indicators

St. Clair County Community Mental Health provides an example of residential program performance indicators covering security, documentation, staff training, customer satisfaction, timeliness, outings, and staffing reports.

St. Clair County > St. Clair County Community Mental Health


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Oct 16, 2026 02:51 PM
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Description

This attachment is an example-only performance-indicator framework for residential programs operated under St. Clair County Community Mental Health. It establishes measures for electronic health-record access, timely service documentation and claims, staff onboarding and training completion, corporate-compliance complaint reporting, customer satisfaction, document-signature timeliness, placement timelines, required outings, staffing levels, and use of current agency forms. The document is not a solicitation or a complete scope of work. It identifies reporting methods, performance standards, and recurring documentation requirements, including quarterly or monthly reports, training records, outing logs, staffing reports, and compliance reports. Several indicators reference related contract attachments, agency policies, or forms that are not included in this attachment.

Classification Codes
NAICS623220Residential Mental Health and Substance Abuse Facilities
PSCAN56MENTAL HEALTH - MANAGEMENT AND SUPPORT
Smart Codes
residential care servicesmental health servicesstaff training compliance
Specifications
Service
'Residential Mental Health and Substance Abuse Facilities' Opportunities
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Crisis Residential Treatment Services

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