Enterprise Content Management Software and Implementation Services

The City of Redmond is seeking cloud enterprise content management software and implementation services for 50 administrator and 550 read/write/update user licenses to unify citywide records management, public records request processing, document search, retention, compliance, and integrations.

Richland > Purchasing Division


General
Open
RFP 10915-26
Oct 02, 2026 11:00 PM
Aug 25, 2026 02:00 PM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
kimatuzova@redmond.gov
+14255562250
15670 NE 85th Street, Redmond, WA, USA
Submission Instructions
Online
Cover Letter and Company Background, ECM Key Requirements, ECM Vendor Pricing, Technology Overview, Implementation Methodology, Support, ECM Customer References, Contract Performance, Exceptions
Description

The City of Redmond is seeking a cloud-based enterprise content management system and implementation services to unify citywide records management, streamline public records request processing, improve document search and cataloging, and support records retention policies with less manual intervention. The requested solution must support the requirements described in Exhibit A and provide pricing for 50 administrator licenses and 550 read/write/update user licenses; no read-only licenses are requested. The city expects the system to go live in the fourth quarter of 2027. The solicitation requests general pricing tiers and does not publish a budget. Vendors must submit the required proposal materials, including the technology, implementation, support, contract-performance, exceptions, pricing, key-requirements, and customer-reference responses. The city states that it does not currently have an enterprise content management system, so no incumbent contract is identified.

Classification Codes
NAICS541512Computer Systems Design Services
PSC7A21Business Application off-the-shelf software delivered by perpetual license, which also encompasses enterprise level software enabling mission capability and business operational support.
Smart Codes
enterprise content management softwarerecords management softwaresoftware implementation services
Specifications
Supply & Service
No
Timeline
Aug 25, 2026 09:00 PM-Publication Date/Time
Sep 09, 2026 09:00 PM-Vendor Questions Due
Sep 10, 2026-Vendor Questions Answers Posted
Oct 02, 2026 11:00 PM-Proposal Due Date
Nov 30, 2026-Finalist Selection
Dec 31, 2026-Software Demonstrations (optional)
Finalist demonstrations may be conducted onsite or remotely; the specific date and format are to be provided to finalists.
Jan 31, 2027-Due Diligence Review and Software Selection
Mar 31, 2027-Contract Negotiations
Mar 31, 2027-City Council Approval
Jun 30, 2027-Implementation Kickoff
Requirements
Required
  • Workers Compensation and Employer's Liability
  • General Public Liability and Property Damage — $2,000,000.00
  • Professional Liability/Errors and Omissions, including Technology Errors and Omissions — $1,000,000.00
  • Cyber Liability — $1,000,000.00
Scored
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
Location
Local Preference:Local Preference
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