Case Work for Emergency Sheltering and Housing Program

The Florida Division of Emergency Management is seeking contractors to provide case work services for emergency sheltering and housing programs, including program intake, eligibility, digital record systems, and contact center operations.

Division of Emergency Management (DEM)


General
Open (open)
RFP-16267
Jul 08, 2026 09:00 PM
Jun 16, 2026 03:17 PM
3 years base + 1 × 3 years option
Request for Proposal (RFP)
State
Original Solicitation Links
Contact
Jenene Helms
+18509014818
2489 Shumard Oak Boulevard, Tallahassee, FL, USA
Submission Instructions
Mail
Attention: Jenene Helms Florida Division of Emergency Management 2489 Shumard Oak Blvd. Tallahassee, FL 32399 Responding Vendor Name Solicitation Number: RFP-DEM-25-26-025 Title: Case Work for Emergency Sheltering and Housing Program
Description

The Florida Division of Emergency Management (FDEM) is issuing a Request for Proposal (RFP) to establish contracts for Case Work missions related to Non-Congregate Sheltering (NCS) and/or State-Managed Direct Housing (DH). This solicitation covers program intake, eligibility determination, the provision of a digital system of record, and 24/7 contact center operations. The initial contract term will be for three years, with the possibility of renewal. Services may be requested statewide, and contractors will be responsible for providing qualified staff, program management, casework services, a public-facing intake portal, a digital system of record, and a 24/7 contact center. Contractors will be evaluated on their technical proposal, which includes company background, experience and qualifications, contact center capabilities, digital systems and data management, and casework strategy. The price proposal will also be evaluated. The contract is for services that may be activated based on the needs of the Agency during emergencies or disasters.

Classification Codes
NAICS624230Emergency and Other Relief Services
PSCAK16HOUSING - MANAGEMENT AND SUPPORT
Smart Codes
emergency shelteringcase management servicescontact center operations
Specifications
Service Only
Requirements
Required
  • General Liability — $200,000.00
  • Workers Compensation
Scored
  • Minimum 2 references
  • Within the last 15 years
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