Enterprise Observability Platform and Implementation Services
Massachusetts > Executive Office of Technology Services and Security
Original Solicitation Links
BD-27-1060-ITD00-ITD00-134242
]rfq 27-05723 enterprise observability platform
Contact
Submission Instructions
Description
The Commonwealth of Massachusetts Executive Office of Technology Services and Security is procuring a commercially available enterprise observability platform and related services. The solution must provide a consolidated, service-oriented view across on-premises and cloud environments while initially coexisting with existing monitoring tools. Phase 1 covers VMware or equivalent virtualization, Microsoft 365, Internet services, Microsoft Entra ID, and Active Directory, including synthetic monitoring, service-health dashboards, dependency views, alerting, routing, suppression, deduplication, escalation, role-based access, audit logging, APIs, and integrations with systems such as ServiceNow, Microsoft Teams, OpsRamp, and SolarWinds. The selected vendor must provide discovery, architecture and design, implementation, configuration, integration, testing, documentation, operational runbooks, knowledge transfer, training, and support and maintenance. Required deliverables include a solution design document, implementation plan, configured platform, enterprise and domain dashboards, monitor and alert catalog, operational runbook, knowledge-transfer materials, as-built documentation, and a Phase 1 acceptance test. Vendors must also demonstrate a credible roadmap for future infrastructure, cloud, network, application, digital-experience, AIOps, analytics, service-mapping, and automation capabilities, although only Phase 1 is priced and awarded under this RFQ. Responses must include pricing for software or subscriptions, implementation, training, support, and maintenance, with licensing quoted for initial one-year and three-year terms.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- Minimum 3 references
- Within the last 10 years
- Client point of contact required for each reference
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