Juvenile Justice Case Management Platform

Erie County Department of Health is seeking a customizable, HIPAA-compliant juvenile justice case management platform for outcome tracking, referrals, reporting, secure data management, and provider coordination.

Erie County > Department of Health


General
Open
2026-052VF
Oct 15, 2026 08:00 PM
Sep 15, 2026 12:00 PM
$33,000.00
2 years base + 1 × 1 year option
Minority-Owned BusinessWoman-Owned BusinessVeteran-Owned Business
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
health@erie.gov
95 Franklin Street, Buffalo, NY, USA
Submission Instructions
Email
Description

Erie County Department of Health seeks a customizable, cloud-based case management platform for justice-involved and at-risk youth with behavioral health needs, including substance use disorder. The platform must support youth intake, case management and planning, referrals, diversion management, family and provider engagement, outcome tracking, treatment-provider data collection, customizable forms and reports, dashboards, document management, electronic signatures, appointment notifications, text reminders, and validated behavioral health screening tools. The solution must provide secure, HIPAA-compliant data management with County ownership of all data, U.S.-only data storage and processing, encryption in transit and at rest, role-based access controls, multi-factor authentication, audit logging, identity-provider integration, vulnerability and incident management, records retention, disaster recovery, secure data return and deletion, and subcontractor compliance. The selected vendor will provide implementation, training, technical support, software updates, scalability information, and detailed pricing. The proposal is limited to 15 pages excluding required schedules and attachments, and must include the required proposal responses, financial response, signed Schedule A Proposer Certification, signed Schedule B Erie County Equal Pay Certification, and applicable supporting documentation.

Classification Codes
NAICS541511Custom Computer Programming Services
PSCR307AUTOMATED INFORMATION SYSTEM SVCS
Smart Codes
case management softwarejuvenile justice softwarehipaa compliant software
Specifications
Supply & Service
Timeline
Sep 15, 2026-Issue RFP
Sep 22, 2026 08:00 PM-Questions Due
Sep 24, 2026-Answers Posted
Oct 15, 2026 08:00 PM-Proposal Due
Nov 30, 2026-Selection Made By
Requirements
Required
Scored
  • Minimum 3 references
  • Client point of contact required for each reference
No
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