Enterprise Case Management Software
Washington County > Department of Human Services
Contact
Submission Instructions
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Step 1
Description
Washington County’s Department of Human Services is seeking information about a centralized, hosted enterprise case management platform for coordinating services across County departments, programs, and contracted providers. The proposed software should support the full case-management lifecycle, including intake, assessments, eligibility and enrollment, referrals, service planning, documentation, care coordination, task management, outcomes tracking, and communications. It should provide a real-time view of individuals and households while using role-based access to protect sensitive information. The platform should offer configurable workflows, automated tasks and alerts, and secure client-facing portal or mobile capabilities. It must support secure information exchange with County, Commonwealth, and provider systems, including child welfare, home- and community-based services, homelessness, behavioral health, electronic health records, and benefits systems. Security and compliance capabilities should include encryption, audit trails, authentication, information-sharing permissions, consent management where applicable, and HIPAA compliance. This is a Request for Information, not a request for a priced proposal; responses are intended to inform the County’s software search.
Classification Codes
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Requirements
- Cyber Liability — $1,000,000.00
Documents
| Title | Date Posted |
|---|---|
| rfp1106265 | Nov 06, 2026 01:43 PM |
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