Civilian Human Resources Benefits Contact Center Support

The Department of the Navy is seeking sources for personnel, management, and operational support for a dedicated civilian human resources benefits contact center serving current, separated, and prospective Navy civilian employees.

United States of America > DEPT OF DEFENSE > DEPT OF THE NAVY > NAVSUP FLT LOG CTR NORFOLK (NAVSUP FLC NORFOLK)


General
Open (active)
N69199HRBCCFY27
Sep 16, 2026 12:00 PM
Sep 03, 2026 04:51 PM
Sources Sought
Federal
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Original Solicitation Links
Contact
william.p.spencer.civ@us.navy.mil
+17712293528
City of Norfolk, VA, USA
Description

This Sources Sought notice seeks a contractor to provide all personnel, management, and services necessary to operate a dedicated Civilian Human Resources Benefits Contact Center for the Department of the Navy. Contractor personnel will be dedicated to the contract's taskings and will support current and separated Navy civilian employees as well as prospective employees. Required support includes technical guidance, employee-entitlement assistance, advice, and information concerning the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and Federal Long Term Care Insurance Program.

Classification Codes
NAICS561422Telemarketing Bureaus and Other Contact Centers
PSCR431SUPPORT- PROFESSIONAL: HUMAN RESOURCES
Smart Codes
human resources contact centeremployee benefits supportcontact center management
Specifications
Service Only
Timeline
Sep 3, 2026-Published Date
Sep 16, 2026-Response Due Date
Mar 3, 2027-Inactive Date
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