Human Services Case Management and Financial System

The City of Norfolk is seeking a contractor to provide, implement, and support a modern cloud-based Human Services Case Management and Financial System, including data migration, integrations, training, and ongoing maintenance.

City of Norfolk


General
Open
11218-0-2027
Oct 02, 2026 02:00 PM
Aug 14, 2026 01:44 PM
5 years base + 1 × 5 years option
Request for Proposal (RFP)
Local
Ask AI about this solicitation
Contact
mia.lorenz@norfolk.gov
+17579814790
810 Union Street, Norfolk, VA, USA
Submission Instructions
Description

The City of Norfolk is soliciting proposals for a modern, secure, cloud-based Human Services Case Management and Financial System to replace its existing Salesforce-based application, LNB's Kinship system. The solution must support case and household records, service plans and assessments, Children's Services Act workflows, Family Assessment and Planning Team scheduling, purchase orders and vendor invoices, accounts receivable and recoupments, expenditure and cost-code management, payment files, required state and local reporting, dashboards, mobile access, configurable workflows and approvals, document management, real-time collaboration, role-based permissions, notifications, and integrations with related state and local systems. The contractor will provide the software, configuration, implementation, data migration, integrations, testing, training, deployment, documentation, and ongoing support and maintenance. The system must be secure, scalable, adaptable to changing federal, state, and local program requirements, and capable of supporting the Department of Human Services' programs for children, adults, families, and caregivers.

Classification Codes
NAICS541512Computer Systems Design Services
PSCAQ95OTHER SOCIAL SERVICES - OPERATIONAL SYSTEMS DEVELOPMENT
Smart Codes
case management softwarefinancial management systemcloud software implementation
Specifications
Supply & Service
Timeline
Aug 14, 2026-RFP Issued
Aug 24, 2026-Questions Due
Aug 31, 2026-Addendum and Question Responses Issued
Oct 2, 2026-Proposal Submission Deadline
Requirements
Required
  • Commercial General Liability — $1,000,000.00
  • Workers Compensation
  • Employer's Liability — $2,000,000.00
  • Automobile/Motor Vehicle Liability — $2,000,000.00
  • Cyber and Privacy Liability — $2,000,000.00
Scored
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
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