Child Care Scholarship Call Center and Administration Services
Maryland > State Department of Education
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The Maryland State Department of Education seeks a qualified service provider to deliver Child Care Scholarship customer service and administration functions. The scope includes eligibility determinations, case management, provider payment administration and accounts processing, customer service, and audit and compliance functions. The contractor must provide all staffing, operational support, and supporting technology necessary to perform the work, including call center telephony, computers, and a case management solution. The solicitation package includes the RFP, minimum qualifications, technical and service-level requirements, financial proposal materials, data-use and accessibility requirements, socioeconomic participation materials, amendments, question-and-answer materials, and other exhibits and attachments.
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