Inmate Communication Services

The County of Kings is seeking a contractor to provide, install, and maintain inmate telephone, video visitation, correctional-grade tablet, and related kiosk communication services at Kings County Jail.

Ontario County > Purchasing Department


General
Open
2027-06
Oct 27, 2026 04:00 PM
Sep 01, 2026 08:00 AM
3 years base + 2 × 1 year options
Request for Proposal (RFP)
Local
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Original Solicitation Links
Contact
evan.jones@co.kings.ca.us
+15598522589
1400 West Lacey Boulevard, Hanford, CA, USA
Submission Instructions
Mail
Kings County Purchasing Department, Attn: Evan Jones, 1400 W. Lacey Blvd., Building 6, Hanford, California 93230
Description

The County of Kings is soliciting a comprehensive inmate communications solution for Kings County Jail, including inmate telephone services, onsite and remote video visitation, correctional-grade tablets, booking/intake kiosks, lobby payment and registration kiosks, and related hardware, software, wiring, networking, installation, maintenance, monitoring, recording, reporting, security, customer support, and training. The solution must support calling, video visitation, electronic messaging, education, media, inmate requests, medical requests, grievances, commissary ordering, payment processing, and related correctional applications. The contractor must provide the systems and initial installation at no cost to the County, maintain a dedicated communications network, integrate with the County's jail-management and commissary systems, provide reporting and revenue-share administration, support ADA features including TDD, VRS, and video remote interpreting, and maintain required data, recordings, security, and disaster-recovery capabilities. The initial contract term is three years, with two optional one-year renewals or a month-to-month extension of up to twelve months. Proposals must include detailed technical, financial, implementation, maintenance, disaster-recovery, personnel, reference, and compliance information, along with the required County exhibits and completed mandatory-requirements attachment.

Classification Codes
NAICS517810All Other Telecommunications
PSCR305ADP TELEPROCESSING SVCS
Smart Codes
inmate telephone systemsvideo visitation systemscorrectional tablets
Specifications
Supply & Service
Timeline
Sep 1, 2026-RFP Release Date
Sep 19, 2026-Site Evaluation Registration Form Due
Sep 22, 2026-Mandatory Site Evaluation (required)
Each proposer may send up to two representatives. Attendance is required to submit a proposal.
Sep 25, 2026-Written Questions Due
Oct 9, 2026-Answers to Written Questions Released
Oct 27, 2026-Proposal Due Date
Requirements
Required
  • Automobile Liability - Bodily Injury, Each Person — $500,000.00
  • Automobile Liability - Bodily Injury, Each Accident — $1,000,000.00
  • General Liability - Bodily Injury or Death, Each Person — $2,000,000.00
  • General Liability - Property Damage, Per Incident — $5,000,000.00
  • Excess Liability, Umbrella Form — $1,000,000.00
  • Workers Compensation
Required
  • Minimum 3 references
  • Client point of contact required for each reference
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