Customer Service and Professional Skills Training Content
United States of America > VETERANS AFFAIRS, DEPARTMENT OF > NETWORK CONTRACT OFFICE 19 (36C259)
Original Solicitation Links
36C25927Q0026
]u009--customer service & professional skills training
Contact
Submission Instructions
Description
The Department of Veterans Affairs is conducting market research for a scalable library of licensed customer service and professional skills training content. Requested materials include digital, video-based and scenario-based content, facilitator resources, participant materials, exercises, knowledge checks, and job aids for use in classroom, virtual instructor-led, facilitated group, and blended learning. The license must permit authorized personnel to incorporate approved content into internally developed instructor-led courses, with adaptation rights and access to content updates during the performance period. The provider should identify content formats, technical requirements, delivery and hosting options, accessibility features, and available implementation and support. The statement of work specifies a base period from October 1, 2026, through September 30, 2027, for 20 licensees. This is a sources-sought notice for market research only, not a solicitation or request for quotes, and no award will be made from this posting.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
Documents
| Title | Date Posted |
|---|---|
| 36C25927Q0026.docx | Oct 19, 2026 12:00 PM |
| Initial Statement of Work.docx | Oct 19, 2026 12:00 PM |
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