Mobile GR IT Service Management Solution
City of Grand Rapids > Purchasing Department > Mobile GR
Original Solicitation Links
920-45-266
]it service management (itsm) solution
Contact
Submission Instructions
All of the following are required.
Step 2
Description
The City of Grand Rapids is seeking a subscription-based, cloud-hosted IT service management solution for Mobile GR. The platform must support vendor management, asset and license lifecycle management, knowledge and standard operating procedure management, project management, customizable multi-step workflows, and service desk ticket intake, routing, triage, resolution, reopening, role-based visibility, and service-level tracking. The solution must support approximately 10 paid seats initially, up to 300 general end users, approximately 15,000 tickets annually, about 100 hardware assets, 50 software applications, 50 vendors, and approximately 5–10 workflows. It must support email-to-ticket and web-portal access, U.S.-based hosting, and hybrid Active Directory/Entra ID capabilities, including SAML; integration beyond directory services is not required. The engagement includes implementation, configuration, training for up to 10 users, and ongoing subscription and support services. The target go-live is before the end of the first quarter of 2027. Historical data migration is not initially required, and knowledge management is a lower priority than the other capability areas. Proposals are evaluated on vendor background and references, six core capability areas, implementation and training, optional or future-state capabilities, and cost.
Classification Codes
Smart Codes
Specifications
Timeline
Requirements
- General Liability — $1,000,000.00
- Automobile Liability — $1,000,000.00
- Workers' Compensation
- Professional Liability — $1,000,000.00
- Pollution Liability — $1,000,000.00
- Owners' and Contractors' Protective Liability — $1,000,000.00
- Cyber Liability — $5,000,000.00
Location
Documents
| Title | Date Posted |
|---|---|
| RFP 920-45-266 Addendum #1.docx | Oct 08, 2026 02:21 PM |
| Insurance Schedule II with Cyber Liability.docx | Sep 22, 2026 11:47 AM |
| Good _ Services Bid Discount Application - Updated.pdf | Sep 22, 2026 11:50 AM |
| General Terms and Conditions.pdf | Sep 22, 2026 11:47 AM |
| RFP 920-45-266.docx | Sep 22, 2026 11:47 AM |
'Computer Systems Design Services' Opportunities
Powerex Corp. is seeking qualified suppliers for on-demand information technology consulting service...
The Ontario Education Collaborative Marketplace is seeking qualified professional engineering consul...
EfficiencyOne is seeking proposals from qualified engineering firms for as-needed engineering consul...
The Government of Saskatchewan is seeking prequalified consultants to provide information management...
The Borough of Pompton Lakes is seeking qualified firms or individuals to provide professional infor...
The City of Montpelier, Vermont, is seeking architectural, engineering, and construction management ...
The County of Orange is seeking qualified firms for an on-call slate providing architect/engineer ar...
The U.S. Army Corps of Engineers, Mississippi Valley District, is seeking architect/engineer firms f...
Loto-Québec is seeking consulting firms to provide on-demand information technology professional ser...
The City of Carson is seeking on-call professional consulting services for enterprise GIS, AWS cloud...
The U.S. Navy's Naval Surface Warfare Center Crane Division is seeking industry input from current S...
Puerto Rico's Central Office for Recovery, Reconstruction and Resiliency is inviting proposals for d...
The U.S. Marine Corps is seeking a contractor to provide information technology support services for...
The United States Marine Corps Education Command is seeking a Women-Owned Small Business to provide ...
State University of New York at Geneseo is seeking qualifications from design firms and teams for th...
The Texas Parks and Wildlife Department is planning a statewide indefinite-delivery/indefinite-quant...
Beaufort County is requesting statements of qualifications from consulting firms to provide on-call ...
The Commonwealth of Kentucky, on behalf of Kentucky State University, is seeking architectural and e...
The Texas State University System is seeking architect/engineer professional services to design a 20...
Fort Pierce Utilities Authority is seeking qualified firms for continuing architectural, professiona...
The University of California, Santa Barbara is seeking qualified design professionals for architectu...
Columbia College Chicago is seeking architectural and engineering services for the approximately 21,...
Dane County is seeking architectural and engineering design and construction-phase support for renov...
The City of Bethlehem is seeking a consulting firm to provide architectural and engineering design, ...
Barry County Parks & Recreation Commission is seeking qualified licensed architectural design profes...
Opportunities Near Grand Rapids, Michigan
Kent ISD is requesting proposals for firewall network electronics, installation, configuration, and ...
Grand Rapids Public Schools is seeking a Construction Manager as Constructor to provide preconstruct...
Grand Rapids Public Schools is seeking a professional service contractor to provide comprehensive ar...
The City of Grand Rapids is seeking a new Class 6 cab-and-chassis truck fully equipped with an alumi...
The City of Grand Rapids Department of Engineering is seeking a contractor for water main constructi...
The City of Grand Rapids is seeking a qualified provider to inventory approximately 95,000 public tr...
Grand Rapids Public Schools is seeking a construction manager as constructor for preconstruction and...
The City of Wyoming is seeking information and demonstrations to support selection of an enterprise ...
The City of Wyoming is seeking a contractor for the reconstruction of the watermain on 39th Street.
The City of Grand Rapids is seeking a three-year contractor to market and broker the sale of its D3 ...
Immaculate Heart of Mary School is seeking firm-fixed-price quotations for internet access, network ...
The City of Wyoming is seeking a vendor to supply firearm accessories for its police department.
Kent ISD is seeking bids for two firewall systems with associated software licenses, network cables,...
Kent ISD is seeking bids for two firewall systems with components, software, licenses, and maintenan...
Kent ISD is seeking two Fortinet or equivalent firewall systems with installation and configuration,...
Kent ISD is seeking two firewall systems with components, software, and licenses, plus maintenance f...
Kent Intermediate School District is seeking proposals for three years of basic maintenance and repa...
Kent ISD is seeking bids for two firewall systems with software and licenses, ongoing maintenance fo...
Kent ISD is requesting proposals for three years of basic maintenance, repair, and upkeep of 78 UPS ...
AnchorPoint Christian School is seeking firm-fixed-price quotations for approximately six wireless a...
Northview Public Schools is soliciting bids for the addition and renovation of the Northview High Sc...
Grandville Calvin Christian School is seeking firm-fixed-price quotations for internet access, manag...
The City of Kentwood is seeking licensed physical therapy providers to deliver on-site physical ther...
The U.S. Navy is seeking repair, upgrade, testing, inspection, and return-to-service support for REC...