Paratransit Dispatch Software and IVR
City of Albany
Original Solicitation Links
Contact
Description
The City seeks a secure, cloud-based system for paratransit reservations, scheduling, routing, dispatch, and service management, integrated with an interactive voice response (IVR) system. The solution must support capacity-based reservations and 20-minute scheduling intervals, real-time availability, client and eligibility management, standing and on-demand trips, route building, mapping, vehicle tracking, driver communications, reporting, and dispatch operations. Passenger access must include web and telephone options, with English and Spanish IVR prompts and trip review, confirmation, cancellation, and status features. The contractor must provide implementation, including migration of existing client and operational data, configuration, testing, employee training, documentation, software updates, maintenance, and technical support at least from 6:00 a.m. to 6:00 p.m. Pacific Time, Monday through Saturday. The system must support staff and driver interfaces, Android-compatible driver use on City-provided tablets, current Firefox and Edge browsers, security controls, user permissions, audit trails, and data import/export. The contract term is five years, with up to five additional one-year extensions.
Classification Codes
Smart Codes
Specifications
Timeline
Documents
Documents available via:
- Website - City of Albany website, Purchasing Page under Finance
- Location - Albany City Hall, Finance Department — 333 Broadalbin Street SW, Albany, OR 97321
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