MiConnect Maintenance and Operations Services

The Michigan Department of Technology, Management and Budget is seeking a contractor-managed team to provide ongoing Salesforce-based MiConnect maintenance, operations, development, testing, security, and support services for the Michigan Department of Health and Human Services.

Michigan > Department of Technology, Management and Budget > Central Procurement Services


General
Open
RFP-171-260000002346
Sep 18, 2026 07:00 PM
Jul 14, 2026 02:24 PM
5 years base + 5 × 1 year options
Veteran-Owned Business
Request for Proposal (RFP)
State
Ask AI about this solicitation
Original Solicitation Links
Contact
stohrerd1@michigan.gov
+15172847000
Submission Instructions
Description

The State of Michigan, through the Department of Technology, Management and Budget on behalf of the Michigan Department of Health and Human Services, seeks a contractor-managed team to support the ongoing maintenance, operations, minor development, testing, security, integration, and enhancement of the MiConnect Solution on Salesforce and its associated Amazon Web Services environment. MiConnect supports multiple MDHHS portals and programs, including MI Bridges, healthcare coverage, food assistance, cash assistance, WIC, childcare assistance, State Emergency Relief, and public health case management. The contractor must provide Agile/Scrum teams and production support resources, including project management, security, technical leadership, development, testing, business requirements, and administrative leadership. Work includes transition and knowledge transfer, application and infrastructure support, Salesforce and AWS integration, automated and performance testing, data and security support, documentation, training, reporting, disaster recovery, and ongoing maintenance. The contract requires approximately 137,676 billable hours annually and includes support for large-scale user volumes, accessibility compliance, data retention and retrieval, and State-directed enhancements.

Classification Codes
NAICS541519Other Computer Related Services
PSCDA01Support services for activities involved with application development and support to include analysis, design, development, coding, testing, and release packaging, as well as support of off-the-shelf Business Applications.
Smart Codes
salesforce maintenanceit professional servicessoftware testing services
Specifications
Service Only
Timeline
Jul 10, 2026-Solicitation Issue Date
Jul 31, 2026-Deadline for Questions
Aug 7, 2026-Anticipated Posting of Answers
Sep 4, 2026-Proposal Deadline
May 3, 2027-Anticipated Contract Start Date
Requirements
Bachelor's degree
Required
  • Commercial General Liability — $1,000,000.00
  • Automobile Liability — $1,000,000.00
  • Workers Compensation
  • Employers Liability — $500,000.00
  • Privacy and Security Liability (Cyber Liability) — $5,000,000.00
Scored
  • Minimum 3 references
  • Within the last 5 years
  • Client point of contact required for each reference
Yes
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