Circuit Clerk AI Self-Service Kiosks

Kane County is seeking two commercial-grade self-service court kiosks with multilingual AI chatbot software, court-service modules, ePay integration, installation, training, and ongoing support.

Kane County > Purchasing Department


General
Open
BID 26-056-TL
Oct 28, 2026 03:00 PM
Oct 08, 2026 06:14 PM
Invitation for/to Bid (IFB/ITB)
Local
Ask AI about this solicitation
Original Solicitation Links
Contact
purchasing@kanecountyil.gov
+16304441071
719 South Batavia Avenue, Geneva, IL, USA
Submission Instructions
Description

Kane County is soliciting an all-inclusive, turnkey purchase and implementation of two 27-inch commercial-grade touchscreen pedestal kiosks for the Circuit Clerk. The solution must support court records, court and county forms, e-filing, frequently asked questions, wayfinding, payments, multilingual access in English, Spanish, and Vietnamese, and an AI-powered avatar assistant for guided service flows and e-filing assistance. The scope includes the kiosk hardware, software platform, integration with the Circuit Clerk’s existing ePay/customer access portal, cloud-based content management, analytics and reporting, project management, configuration, content build-out, pre-staging, on-site installation, staff training, and 24/7 remote monitoring and support. Vendors must submit pricing and supporting technical information, proof of current insurance, references for comparable services performed within the last three years, and the signed Offer to Contract Form.

Classification Codes
NAICS541512Computer Systems Design Services
PSCR307AUTOMATED INFORMATION SYSTEM SVCS
Smart Codes
self-service kiosksai chatbot softwarecourt technology integration
Specifications
Supply & Service
Timeline
Oct 08, 2026 06:14 PM-Publication Date
Oct 20, 2026 03:00 PM-Questions Due Date
Oct 28, 2026 03:00 PM-Bid Submission Deadline
Requirements
Required
  • Commercial General Liability — $1,000,000.00
  • Products and Completed Operations — $2,000,000.00
  • Personal and Advertising Injury — $1,000,000.00
  • Business Automotive Liability — $1,000,000.00
  • Umbrella Liability — $5,000,000.00
  • Workers Compensation
Scored
  • Within the last 3 years
  • Client point of contact required for each reference
Documents
TitleDate Posted
BID 26-056-TL Circuit Clerk AI Kiosks.pdfOct 08, 2026 06:12 PM
Addendum 1 - 26-056-TL.pdfOct 16, 2026 09:06 PM
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